tweaks

Author: bryantanderson

fern/snippets/faq-snippet.mdx

@@ -64,12 +64,12 @@ To learn more about Vapi’s pricing, you can visit our [pricing page](/pricing)
     - Vapi uses a credit-based billing system
     - Credits are used for all platform services and add-ons
     - New users receive 10 free credits to start
-    - Credits are stored in your organization's wallet
+    - Credits are stored in your wallet
 
     ### What are add-ons?
     Add-ons are platform enhancements that you may purchase. Vapi currently provides the following add-ons:
 
-    | Add-on | Price (credits/month) |
+    | Add-on | Price (credits / month) |
     |--------|---------------------|
     | Phone Numbers | 2 |
     | Reserved Concurrency Lines | 10 |
@@ -79,9 +79,12 @@ To learn more about Vapi’s pricing, you can visit our [pricing page](/pricing)
     Here's how the billing works:
     - You'll be charged a prorated amount for the remainder of the current billing cycle when you first purchase an add-on
     - Subsequently, you'll be billed the full amount at the start of each billing cycle (the 1st of each month)
-    - If your credit balance is insufficient to cover the monthly charge, your payment method will automatically be charged for the difference to prevent your balance from going below zero
     - If you cancel an add-on, you'll receive a prorated refund for the unused portion of the billing cycle. Add-ons can be cancelled at any time through the billing page
 
+    <Note>
+      With auto-reload enabled, we'll automatically replenish your credits if your balance falls below the threshold during monthly billing. This ensures uninterrupted service. We recommend enabling auto-reload for smooth operation.
+    </Note>
+
     <Warning>
       If your subscription is frozen at the time of billing (e.g., due to payment issues), all add-ons will be automatically cancelled. You'll need to repurchase them once your subscription is reactivated.
     </Warning>