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"firstMessage": "Hi {{customer.name}}, this is Sarah from TechCorp. I'm following up on your recent inquiry about our software solutions.",
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"model": {
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"provider": "openai",
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"model": "gpt-4",
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"messages": [
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{
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"role": "system",
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"content": "You are a sales representative. Be friendly, informative, and focus on understanding the customer's needs. If they show interest, offer to schedule a demo."
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}
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]
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}
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}
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```
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### Customer Support
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```python
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# Proactive customer support calls
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support_assistant = {
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"firstMessage": "Hello {{customer.name}}, this is Alex from CustomerCare. I'm calling to follow up on your recent support ticket #{{ticket_id}}.",
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"model": {
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"provider": "anthropic",
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"model": "claude-3-sonnet-20240229",
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"messages": [
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{
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"role": "system",
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"content": "You are a customer support agent. Be empathetic, solution-focused, and ensure customer satisfaction. Always confirm if their issue has been resolved."
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}
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]
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}
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}
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```
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### Appointment Reminders
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```python
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# Automated appointment confirmation
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reminder_assistant = {
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"firstMessage": "Hi {{customer.name}}, this is a reminder about your appointment with Dr. {{doctor.name}} tomorrow at {{appointment.time}}.",
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"model": {
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"provider": "openai",
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"model": "gpt-3.5-turbo",
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"messages": [
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{
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"role": "system",
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"content": "You are an appointment reminder system. Confirm the appointment, offer to reschedule if needed, and provide any necessary preparation instructions."
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