diff --git a/fern/docs.yml b/fern/docs.yml index 444e22718..aebbeeb37 100644 --- a/fern/docs.yml +++ b/fern/docs.yml @@ -147,6 +147,8 @@ navigation: path: examples/pizza-website.mdx - page: Python Outbound Snippet path: examples/outbound-call-python.mdx + - page: Billing + path: quickstart/billing.mdx - page: Code Resources path: resources.mdx - section: Customization diff --git a/fern/quickstart/billing.mdx b/fern/quickstart/billing.mdx new file mode 100644 index 000000000..9249bc7f3 --- /dev/null +++ b/fern/quickstart/billing.mdx @@ -0,0 +1,71 @@ +--- +title: Billing +subtitle: How billing with Vapi works. +slug: quickstart/billing +--- + +### Overview +Vapi uses a credit-based billing system where credits serve as the platform's currency. Every billable action, including making calls and purchasing add-ons, requires credits. One credit equals one US dollar ($1 = 1 credit). + +Each new trial account receives 10 complimentary credits in their wallet to help you get started. These credits can be used for making calls, but not purchasing add-ons. + +To continue using Vapi after your trial credits are depleted, you'll need to: +1. Add your payment details +2. Purchase additional credits +3. Your wallet will then be upgraded to pay-as-you-go status. + + + Your wallet will be marked as frozen while your credit balance is negative. Frozen wallets are unable to make calls or purchase add-ons. + + +### What is auto-reload? + +Auto-reload is a billing mechanism in which Vapi will automatically top up your credits when it hits a certain threshold. It can be enabled through the [billing page](https://dashboard.vapi.ai/org/billing) and we highly recommend enabling it to prevent billing-related operational issues. + + + Auto-reload amounts must be at least \$10. We recommend setting a threshold above \$0. + + + + + + +### What are add-ons? +Add-ons are platform enhancements that you may purchase. They are purchased through the [billing add-ons page](https://dashboard.vapi.ai/org/billing/add-ons). + +The following add-ons are currently available: +| Add-on | Price (credits / month) | Description | +|--------|-------------------------|-------------| +| Phone Numbers | 2 | Twilio phone numbers for your calls | +| Reserved Concurrency Lines | 10 | Guaranteed capacity for concurrent calls | +| HIPAA Compliance | 1,000 | HIPAA Compliance and a BAA agreement | +| Slack Support | 5,000 | Priority support via dedicated Slack channel | + +Here's how the billing works: +- You'll be charged a prorated amount for the remainder of the current billing cycle when you first purchase an add-on +- Subsequently, you'll be billed the full amount at the start of each billing cycle (the 1st of each month) +- If you cancel an add-on, you'll receive a prorated refund for the unused portion of the billing cycle. +- Add-ons can be cancelled at any time through the billing page + + + If your wallet is frozen at the time of billing, all add-ons will be automatically cancelled. You'll need to repurchase them once your wallet is reactivated. + + +### How do I download invoices for my credit purchases? + +You may download invoices within the [billing page](https://dashboard.vapi.ai/billing). + +Find the relevant credit purchase within the payment history table, and click on **Download Invoice**. You may then optionally choose to fill in extra details which will be reflected within the Invoice. + + + + + + + + + + + + + diff --git a/fern/static/images/quickstart/billing/auto-reload.png b/fern/static/images/quickstart/billing/auto-reload.png new file mode 100644 index 000000000..3b9b3d5de Binary files /dev/null and b/fern/static/images/quickstart/billing/auto-reload.png differ diff --git a/fern/static/images/quickstart/billing/download-invoice.png b/fern/static/images/quickstart/billing/download-invoice.png new file mode 100644 index 000000000..78154ab54 Binary files /dev/null and b/fern/static/images/quickstart/billing/download-invoice.png differ diff --git a/fern/static/images/quickstart/billing/invoice-detail-form.png b/fern/static/images/quickstart/billing/invoice-detail-form.png new file mode 100644 index 000000000..6807e78e0 Binary files /dev/null and b/fern/static/images/quickstart/billing/invoice-detail-form.png differ diff --git a/fern/static/images/quickstart/billing/sample-invoice.png b/fern/static/images/quickstart/billing/sample-invoice.png new file mode 100644 index 000000000..6dee1f881 Binary files /dev/null and b/fern/static/images/quickstart/billing/sample-invoice.png differ