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| 1 | +name: Help Request |
| 2 | +description: Request help with an issue. |
| 3 | +title: "[Help]: " |
| 4 | +labels: ["help wanted", "triage"] |
| 5 | +assignees: ["zjoasan", "bud3699", "itsmikethetech"] |
| 6 | + |
| 7 | +body: |
| 8 | + - type: markdown |
| 9 | + attributes: |
| 10 | + value: | |
| 11 | + Thanks for reaching out! Please provide as much detail as possible to help us assist you. |
| 12 | + |
| 13 | + - type: dropdown |
| 14 | + id: OS |
| 15 | + attributes: |
| 16 | + label: Which OS? |
| 17 | + description: What version of Windows are you using? |
| 18 | + options: |
| 19 | + - Win11 Pro |
| 20 | + - Win11 Home |
| 21 | + - Win10 Pro |
| 22 | + - Win10 Home |
| 23 | + - Other.. |
| 24 | + default: 0 |
| 25 | + validations: |
| 26 | + required: true |
| 27 | + |
| 28 | + - type: dropdown |
| 29 | + id: Version |
| 30 | + attributes: |
| 31 | + label: Which release? |
| 32 | + description: What version of Windows are you running? |
| 33 | + options: |
| 34 | + - 24H2 |
| 35 | + - 23H2 |
| 36 | + - 22H2 |
| 37 | + - 21H2 |
| 38 | + - 1809 |
| 39 | + - 1607 |
| 40 | + - 1507 |
| 41 | + - Other.. |
| 42 | + default: 0 |
| 43 | + validations: |
| 44 | + required: true |
| 45 | + |
| 46 | + - type: markdown |
| 47 | + attributes: |
| 48 | + value: | |
| 49 | + If you need help finding your Windows version, go to Settings -> System -> About. |
| 50 | + |
| 51 | + - type: input |
| 52 | + id: driver-version |
| 53 | + attributes: |
| 54 | + label: Driver Version |
| 55 | + description: What driver version are you using? |
| 56 | + placeholder: Enter driver version here. |
| 57 | + validations: |
| 58 | + required: true |
| 59 | + |
| 60 | + - type: textarea |
| 61 | + id: device-specs |
| 62 | + attributes: |
| 63 | + label: Device Specifications |
| 64 | + description: Provide details about your hardware. This is to help us indentify whether its a potential hardware incompatibility. This isnt needed but helps. |
| 65 | + placeholder: | |
| 66 | + CPU: Example CPU |
| 67 | + GPU: Example GPU |
| 68 | + RAM: Example Ram |
| 69 | + MOBO: Example Motherboard |
| 70 | + validations: |
| 71 | + required: false |
| 72 | + |
| 73 | + - type: textarea |
| 74 | + id: issue-info |
| 75 | + attributes: |
| 76 | + label: What issue are you experiencing or what do you need help with? |
| 77 | + description: Describe the issue you need help with. |
| 78 | + placeholder: | |
| 79 | + Provide a clear and concise description of the help you need. |
| 80 | + validations: |
| 81 | + required: true |
| 82 | + |
| 83 | + - type: textarea |
| 84 | + id: troubleshooting-steps |
| 85 | + attributes: |
| 86 | + label: Troubleshooting steps taken |
| 87 | + description: What have you tried so far to fix the issue? |
| 88 | + placeholder: | |
| 89 | + List steps you've taken to resolve/assist the problem. |
| 90 | + validations: |
| 91 | + required: false |
| 92 | + |
| 93 | + - type: textarea |
| 94 | + id: expected-outcome |
| 95 | + attributes: |
| 96 | + label: Expected outcome |
| 97 | + description: What were you expecting/want to happen? |
| 98 | + placeholder: | |
| 99 | + Describe the behavior you expected/want. |
| 100 | + validations: |
| 101 | + required: false |
| 102 | + |
| 103 | + - type: textarea |
| 104 | + id: additional-info |
| 105 | + attributes: |
| 106 | + label: Additional information |
| 107 | + description: Any extra details that might help us assist you. |
| 108 | + placeholder: | |
| 109 | + Provide any relevant logs, screenshots, or error messages. |
| 110 | + validations: |
| 111 | + required: false |
| 112 | + |
| 113 | + - type: input |
| 114 | + id: contact |
| 115 | + attributes: |
| 116 | + label: Contact Details |
| 117 | + description: How can we reach you if we need more information? |
| 118 | + placeholder: ex. [email protected] |
| 119 | + validations: |
| 120 | + required: false |
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