|
47 | 47 | <span class="metric-label">{{ $t('report.csat.responseRate') }}</span> |
48 | 48 | </div> |
49 | 49 | <div class="metric-item"> |
50 | | - <span class="metric-value">{{ formatCompactNumber(csatData.total_responses || 0) }}</span> |
| 50 | + <span class="metric-value">{{ |
| 51 | + formatCompactNumber(csatData.total_responses || 0) |
| 52 | + }}</span> |
51 | 53 | <span class="metric-label">{{ $t('report.csat.responses') }}</span> |
52 | 54 | </div> |
53 | 55 | </div> |
|
56 | 58 | <!-- Message Volume Card --> |
57 | 59 | <div class="flex-1 box p-5"> |
58 | 60 | <div class="flex justify-between items-center mb-4"> |
59 | | - <p class="card-title">{{ $t('report.messages.cardTitle', { days: messageVolumeDays }) }}</p> |
| 61 | + <p class="card-title"> |
| 62 | + {{ $t('report.messages.cardTitle', { days: messageVolumeDays }) }} |
| 63 | + </p> |
60 | 64 | <DateFilter @filter-change="handleMessageVolumeFilterChange" :label="''" /> |
61 | 65 | </div> |
62 | 66 | <div class="grid grid-cols-2 md:grid-cols-4 gap-6"> |
63 | 67 | <div class="metric-item"> |
64 | | - <span class="metric-value">{{ formatCompactNumber(messageVolumeData.total_messages || 0) }}</span> |
| 68 | + <span class="metric-value">{{ |
| 69 | + formatCompactNumber(messageVolumeData.total_messages || 0) |
| 70 | + }}</span> |
65 | 71 | <span class="metric-label">{{ $t('report.messages.total') }}</span> |
66 | 72 | </div> |
67 | 73 | <div class="metric-item"> |
68 | | - <span class="metric-value">{{ formatCompactNumber(messageVolumeData.incoming_messages || 0) }}</span> |
| 74 | + <span class="metric-value">{{ |
| 75 | + formatCompactNumber(messageVolumeData.incoming_messages || 0) |
| 76 | + }}</span> |
69 | 77 | <span class="metric-label">{{ $t('report.messages.incoming') }}</span> |
70 | 78 | </div> |
71 | 79 | <div class="metric-item"> |
72 | | - <span class="metric-value">{{ formatCompactNumber(messageVolumeData.outgoing_messages || 0) }}</span> |
| 80 | + <span class="metric-value">{{ |
| 81 | + formatCompactNumber(messageVolumeData.outgoing_messages || 0) |
| 82 | + }}</span> |
73 | 83 | <span class="metric-label">{{ $t('report.messages.outgoing') }}</span> |
74 | 84 | </div> |
75 | 85 | <div class="metric-item"> |
76 | | - <span class="metric-value">{{ messageVolumeData.messages_per_conversation || 0 }}</span> |
| 86 | + <span class="metric-value">{{ |
| 87 | + messageVolumeData.messages_per_conversation || 0 |
| 88 | + }}</span> |
77 | 89 | <span class="metric-label">{{ $t('report.messages.perConversation') }}</span> |
78 | 90 | </div> |
79 | 91 | </div> |
|
92 | 104 | <div class="space-y-4"> |
93 | 105 | <p class="section-title">{{ $t('report.sla.firstResponse') }}</p> |
94 | 106 | <div class="metric-item"> |
95 | | - <span class="metric-value-xl text-green-600">{{ slaCounts.first_response_compliance_percent || 0 }}%</span> |
| 107 | + <span class="metric-value text-green-600" |
| 108 | + >{{ slaCounts.first_response_compliance_percent || 0 }}%</span |
| 109 | + > |
96 | 110 | <span class="metric-label">{{ $t('report.sla.compliance') }}</span> |
97 | 111 | </div> |
98 | 112 | <div class="grid grid-cols-2 gap-4 text-center pt-2"> |
99 | 113 | <div> |
100 | | - <span class="text-2xl font-semibold text-green-600">{{ slaCounts.first_response_met_count || 0 }}</span> |
| 114 | + <span class="text-2xl font-semibold text-green-600">{{ |
| 115 | + slaCounts.first_response_met_count || 0 |
| 116 | + }}</span> |
101 | 117 | <p class="metric-label">{{ $t('report.sla.met') }}</p> |
102 | 118 | </div> |
103 | 119 | <div> |
104 | | - <span class="text-2xl font-semibold text-red-600">{{ slaCounts.first_response_breached_count || 0 }}</span> |
| 120 | + <span class="text-2xl font-semibold text-red-600">{{ |
| 121 | + slaCounts.first_response_breached_count || 0 |
| 122 | + }}</span> |
105 | 123 | <p class="metric-label">{{ $t('report.sla.breached') }}</p> |
106 | 124 | </div> |
107 | 125 | </div> |
108 | 126 | <div class="text-center pt-2"> |
109 | | - <span class="text-lg font-medium">{{ formattedSlaCounts.avg_first_response_time_sec }}</span> |
| 127 | + <span class="text-lg font-medium">{{ |
| 128 | + formattedSlaCounts.avg_first_response_time_sec |
| 129 | + }}</span> |
110 | 130 | <p class="text-xs text-muted-foreground">{{ $t('report.sla.avgFirstResp') }}</p> |
111 | 131 | </div> |
112 | 132 | </div> |
|
115 | 135 | <div class="space-y-4 border-l border-r px-8"> |
116 | 136 | <p class="section-title">{{ $t('report.sla.nextResponse') }}</p> |
117 | 137 | <div class="metric-item"> |
118 | | - <span class="metric-value-xl text-green-600">{{ slaCounts.next_response_compliance_percent || 0 }}%</span> |
| 138 | + <span class="metric-value text-green-600" |
| 139 | + >{{ slaCounts.next_response_compliance_percent || 0 }}%</span |
| 140 | + > |
119 | 141 | <span class="metric-label">{{ $t('report.sla.compliance') }}</span> |
120 | 142 | </div> |
121 | 143 | <div class="grid grid-cols-2 gap-4 text-center pt-2"> |
122 | 144 | <div> |
123 | | - <span class="text-2xl font-semibold text-green-600">{{ slaCounts.next_response_met_count || 0 }}</span> |
| 145 | + <span class="text-2xl font-semibold text-green-600">{{ |
| 146 | + slaCounts.next_response_met_count || 0 |
| 147 | + }}</span> |
124 | 148 | <p class="metric-label">{{ $t('report.sla.met') }}</p> |
125 | 149 | </div> |
126 | 150 | <div> |
127 | | - <span class="text-2xl font-semibold text-red-600">{{ slaCounts.next_response_breached_count || 0 }}</span> |
| 151 | + <span class="text-2xl font-semibold text-red-600">{{ |
| 152 | + slaCounts.next_response_breached_count || 0 |
| 153 | + }}</span> |
128 | 154 | <p class="metric-label">{{ $t('report.sla.breached') }}</p> |
129 | 155 | </div> |
130 | 156 | </div> |
131 | 157 | <div class="text-center pt-2"> |
132 | | - <span class="text-lg font-medium">{{ formattedSlaCounts.avg_next_response_time_sec }}</span> |
| 158 | + <span class="text-lg font-medium">{{ |
| 159 | + formattedSlaCounts.avg_next_response_time_sec |
| 160 | + }}</span> |
133 | 161 | <p class="text-xs text-muted-foreground">{{ $t('report.sla.avgNextResp') }}</p> |
134 | 162 | </div> |
135 | 163 | </div> |
|
138 | 166 | <div class="space-y-4"> |
139 | 167 | <p class="section-title">{{ $t('report.sla.resolution') }}</p> |
140 | 168 | <div class="metric-item"> |
141 | | - <span class="metric-value-xl text-green-600">{{ slaCounts.resolution_compliance_percent || 0 }}%</span> |
| 169 | + <span class="metric-value text-green-600" |
| 170 | + >{{ slaCounts.resolution_compliance_percent || 0 }}%</span |
| 171 | + > |
142 | 172 | <span class="metric-label">{{ $t('report.sla.compliance') }}</span> |
143 | 173 | </div> |
144 | 174 | <div class="grid grid-cols-2 gap-4 text-center pt-2"> |
145 | 175 | <div> |
146 | | - <span class="text-2xl font-semibold text-green-600">{{ slaCounts.resolution_met_count || 0 }}</span> |
| 176 | + <span class="text-2xl font-semibold text-green-600">{{ |
| 177 | + slaCounts.resolution_met_count || 0 |
| 178 | + }}</span> |
147 | 179 | <p class="metric-label">{{ $t('report.sla.met') }}</p> |
148 | 180 | </div> |
149 | 181 | <div> |
150 | | - <span class="text-2xl font-semibold text-red-600">{{ slaCounts.resolution_breached_count || 0 }}</span> |
| 182 | + <span class="text-2xl font-semibold text-red-600">{{ |
| 183 | + slaCounts.resolution_breached_count || 0 |
| 184 | + }}</span> |
151 | 185 | <p class="metric-label">{{ $t('report.sla.breached') }}</p> |
152 | 186 | </div> |
153 | 187 | </div> |
154 | 188 | <div class="text-center pt-2"> |
155 | | - <span class="text-lg font-medium">{{ formattedSlaCounts.avg_resolution_time_sec }}</span> |
| 189 | + <span class="text-lg font-medium">{{ |
| 190 | + formattedSlaCounts.avg_resolution_time_sec |
| 191 | + }}</span> |
156 | 192 | <p class="text-xs text-muted-foreground">{{ $t('report.sla.avgResolution') }}</p> |
157 | 193 | </div> |
158 | 194 | </div> |
|
162 | 198 | <!-- Row 4: Tag Distribution --> |
163 | 199 | <div class="w-full rounded box p-5"> |
164 | 200 | <div class="flex justify-between items-center mb-4"> |
165 | | - <p class="card-title">{{ $t('report.tags.cardTitle', { days: tagDistributionDays }) }}</p> |
| 201 | + <p class="card-title"> |
| 202 | + {{ $t('report.tags.cardTitle', { days: tagDistributionDays }) }} |
| 203 | + </p> |
166 | 204 | <DateFilter @filter-change="handleTagDistributionFilterChange" :label="''" /> |
167 | 205 | </div> |
168 | 206 |
|
169 | 207 | <div class="grid grid-cols-1 md:grid-cols-2 gap-6"> |
170 | 208 | <!-- Tagged percentage metric --> |
171 | 209 | <div class="metric-item justify-center p-4"> |
172 | | - <span class="metric-value-xl">{{ tagDistributionData.tagged_percentage || 0 }}%</span> |
| 210 | + <span class="metric-value">{{ tagDistributionData.tagged_percentage || 0 }}%</span> |
173 | 211 | <span class="metric-label mt-2">{{ $t('report.tags.tagged') }}</span> |
174 | 212 | <span class="text-sm text-muted-foreground mt-1"> |
175 | | - {{ tagDistributionData.tagged_conversations || 0 }} / {{ (tagDistributionData.tagged_conversations || 0) + (tagDistributionData.untagged_conversations || 0) }} |
| 213 | + {{ tagDistributionData.tagged_conversations || 0 }} / |
| 214 | + {{ |
| 215 | + (tagDistributionData.tagged_conversations || 0) + |
| 216 | + (tagDistributionData.untagged_conversations || 0) |
| 217 | + }} |
176 | 218 | </span> |
177 | 219 | </div> |
178 | 220 |
|
|
188 | 230 | <span class="text-sm font-semibold">{{ formatCompactNumber(tag.count) }}</span> |
189 | 231 | </div> |
190 | 232 | <p v-if="!tagDistributionData.top_tags?.length" class="text-sm text-muted-foreground"> |
191 | | - No tags found |
| 233 | + {{ |
| 234 | + $t('globals.messages.noResults', { |
| 235 | + item: $t('globals.terms.tags').toLowerCase() |
| 236 | + }) |
| 237 | + }} |
192 | 238 | </p> |
193 | 239 | </div> |
194 | 240 | </div> |
@@ -292,7 +338,9 @@ const formatPercent = (value) => { |
292 | 338 |
|
293 | 339 | const formatCompactNumber = (value) => { |
294 | 340 | if (!value || value < 1000) return value |
295 | | - return new Intl.NumberFormat('en', { notation: 'compact', maximumFractionDigits: 1 }).format(value) |
| 341 | + return new Intl.NumberFormat('en', { notation: 'compact', maximumFractionDigits: 1 }).format( |
| 342 | + value |
| 343 | + ) |
296 | 344 | } |
297 | 345 |
|
298 | 346 | const formattedSlaCounts = computed(() => ({ |
@@ -517,11 +565,11 @@ onUnmounted(() => { |
517 | 565 |
|
518 | 566 | <style scoped> |
519 | 567 | .metric-value { |
520 | | - @apply text-4xl font-bold tracking-tight; |
| 568 | + @apply text-3xl font-bold tracking-tight; |
521 | 569 | } |
522 | 570 |
|
523 | | -.metric-value-xl { |
524 | | - @apply text-5xl font-bold tracking-tight; |
| 571 | +.metric-value { |
| 572 | + @apply text-3xl font-bold tracking-tight; |
525 | 573 | } |
526 | 574 |
|
527 | 575 | .metric-label { |
|
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