Assumptions on starting to use Libredesk

[JonathanDHolden]

Hey there
I'm assuming that users will interact with Libredesk through email (eg. support@yourcompany.com). I have seen elsewhere that you are planning other channels too.
However it's not completely clear to a novice helpdesk owner exactly how to set this up...

Any guidance?
cheers
Jonny

[abhinavxd]

Hey,

Yes, they will interact through your support email, right now it only supports email channel.
Live chat widget is work in progress.

For installation you can check the documentation - https://libredesk.io/docs/installation/
Docker will be the easiest to get started with.

Post installation you will have to setup your email inbox (SMTP to send out email and IMAP to scan emails) from the admin section.

Thanks.

[JonathanDHolden]

I've got my infra guy on this, and he's settling up email as we speak