Why using cc field with inbox address?

[KnuX]

Hi,

I am willing to switch from an other helpdesk to libredesk. It is a very promising project.

I wonder why libredesk puts the email of the inbox in the cc field?

In my case, we receive emails directly from users or via our website to an alias called support@domain.com. This alias dispatches the mail to some developers and to the real inbox used in libredesk toto-support@domain.com.

So the inbox has a different address and I don't want it to be exposed/used. That's why I specified the From of the inbox to the same address as the alias.

When the user replies, it reply to the alias address (From) and the conversation will be updated.

Best regards,
Maxime

[abhinavxd]

Hi,

Check:

libredesk/frontend/src/utils/email-recipients.js

Line 37 in 3d5db7b

const clean = list =>

It removes the inbox's from address from the cc and to fields. But in your case, the from address is support@domain.com and not toto-support@domain.com.

I think I should add a field in the inbox form called inbox_email which would also get removed from to and cc fields. This is because IMAP credentials could be non-email format as well (I think).

This way you could set:

• inbox_email: toto-support@domain.com (your actual inbox, which would be hidden)
• from: support@domain.com (what customers see)

And the JS snippet can be modified to also remove the inbox_email field.