I want to refund

[MingyuKang06]

What's your issue?

Every video I’ve downloaded using this program has severe glitches and distortion, similar to static interference. So, I would like to request a refund. I contacted support using the email address I received the license with. Does that count as submitting a refund request?

The 10 first digits (only 10) of your license number or email address

[email protected]

I confirm that I did not not paste my full license number

• I confirm

[MingyuKang06]

This issue occurs with all the videos.

[jcfrog]

Hi,
It's probably DRM protected content.
You have been refunded. Should be available in a few business days.