Youtube Download Issue

[sneha18uslm-creator]

Your question

Why are the videos downloading on youtube showing only 360p as the quality option? The only reason I bought this tool was for youtube, and now it doesn't even give me 1080p as a quality option while?

Addon & CoApp version and details

Why are the videos downloading on youtube showing only 360p as the quality option? The only reason I bought this tool was for youtube, and now it doesn't even give me 1080p as a quality option while?

[jcfrog]

Hi,
What are your versions? https://github.com/aclap-dev/video-downloadhelper/wiki/Where-can-I-find-my-versions%3F

[sneha18uslm-creator]

@jcfrog version: 9.5.0.1

[sneha18uslm-creator]

But according to my chrome extension it says: Video Downloader PLUS 6.5.5

[jcfrog]

Video Downloader PLUS is not us.

If you are using Chrome, Youtube is not allowed : https://github.com/aclap-dev/video-downloadhelper/wiki#go-premium

[sneha18uslm-creator]

@jcfrog You're right - I confused the two diff extensions, but I need it for youtube mainly and this says that I need to buy a different premium if I am on a different browser? I need a refund please. Its been only a few days since I purchased

[jcfrog]

please write to [email protected] for the refund.