Even though I registered for the premium version…

[yasu23hiro-netizen]

Your question

I registered for the premium version, but even for videos that support 1080p, I can only download them at a maximum frame of 640p.

The settings in DownloadHelper are correct, and the videos do support 1080p.

If this issue is not resolved, I would like to request the cancellation of my license and a refund.

Addon & CoApp version and details

version: 10.0.167.2
store: microsoft
lang: ja
platform: x86-64 win
UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/139.0.0.0 Safari/537.36 Edg/139.0.0.0
dev: false
jwt_store: MICROSOFT
valid_until: 1758909998
exp: 1764871598
entitlement_type: LIFETIME
user_id: 26671

[jcfrog]

Hi,
Please send us an email at [email protected]

[yasu23hiro-netizen]

I'll contact support

[yasu23hiro-netizen]

This is the data of the file I downloaded.