Download failed IBM video player

[rickdgray]

Your question

The download fails when trying to download the commencement video seen here. Let me know if you have any questions. Thanks for the help!

{
  "version": "9.0.1.13",
  "target": "mozilla",
  "channel": "stable",
  "page_url": "https://commencement.utexas.edu/content/webcasts",
  "error": {
    "error": "coapp_failure",
    "details": "SideDownload error: : [tcp @ 00000295d9202440] Failed to resolve hostname __host__: The name does not resolve for the supplied parameters\r\n[hls @ 00000295d916b840] Error when loading first segment 'https://__host__/sjc/omega/vod/us1-5018afa8-59a4-4c3a-8c31-5a4c2bd7f6cd/31752000/111809058480000/plain/rfc/2/chunk_0_fd57ccd45b.m4v'\r\n[in#0 @ 00000295d916b6c0] Error opening input: I/O error\r\nError opening input file https://a93e545d-lp-omega.ums.services.video.ibm.com/playlist/auditorium/recorded/133606079/2/playlist.m3u8?token=1208182_1716788893514&appType=7&appVersion=1&chunkingType=rfc&segmentType=mp4&content=video&sgn=475c83235cdfcff152e9df6877503fd24c6d8b55&cdnHost=__host__.\r\nError opening input files: I/O error\r\n",
    "id": "coapp_failure_2ba052be-f584-4e4b-80d8-64b5b0bc5ab9",
    "downloadable_id": "downloadable_810041213339881"
  }
}

Addon & CoApp version and details

version: 9.0.1.13
target: mozilla
channel: stable
lang: en-US
coapp: {"found":true,"path":"C:\\Program Files\\DownloadHelper CoApp\\vdhcoapp.exe","version":"2.0.19","new_version":false}
license: {"accepted":true,"email":"<removed>","key":"8fa4d44454394645"}
platform: x86-64 win
UA: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:126.0) Gecko/20100101 Firefox/126.0
{
    "valid_license_message_has_been_displayed": true,
    "used_sidebar_button": true,
    "used_popup_button": true,
    "download_directory": "C:\\Users\\rickd\\dwhelper",
    "view_options": {
        "all_tabs": false,
        "low_quality": false,
        "sort_by_status": true,
        "sort_reverse": false,
        "show_button_clean": true,
        "show_button_clean_all": false,
        "show_button_convert_local": false,
        "hide_downloaded": false
    },
    "use_sidebar": true,
    "open_count_store": 6
}

[paulrouget]

I can reproduce. That's an unexpected non-standard behavior. Will look at this!

[GrampaWildWilly]

Hmmm...... On the page mentioned in the initial post above, VDH doesn't find any usable media. But there are links to a few years of commencements lower down on the page. I picked the 2023 one:

https://vimeo.com/827380262

Clicking the link for the 2023 commencement took me to Vimeo. That's a bit unexpected. Anyway, I launched a VDH download of that. It's a bit over 2 hours long & I'm getting only a little over 3 million bytes per second download speed. So it's going to take a while to complete. But it's downloading for me just fine. I'm using Windows 11 Pro 64-bit version 23H2 build 22631.3593, Firefox 126.0 64-bit, licensed VDH 9.0.1.22a1 beta, CoApp 2.0.19. So I'm surprised, Paul, that you can reproduce this. Or is there something on the main page that isn't right? I see a black box on the main page that eventually pops up a message offering to help me:

When I click that link, this is the help that is offered:

Not too helpful. I don't think I want to bother whoever is at the other end of that troubleshooting form. Am I not seeing what you guys are seeing?

Anyway, I've babbled on long enough here that the download has completed. This is what I've gotten:

And it plays fine in VLC, although I've only skimmed it, sampling it at intervals. It seems just fine.

I have to be missing something . . .

[rickdgray]

They seemed to have switched to a different provider. They used Vimeo previously but not this past year it seems.

[rickdgray]

Hi, just wanted to follow up on this. Has there been any movement?