Refund Chrome license or partially Firefox license

[wadid]

What's your issue?

I realized that the license that I bought is bound to Chrome and now pretty much useless for my main use case to download from Youtube.

I now just bought the Firefox license additionally. Pls refund me the Chrome license. Or alternatively refund me on the Firefox license the price of the Chrome license.

Thank you very much!

First 10 digits on Chrome license: fc0756d0de
First 10 digits on Firefox license: e65491f153

The 10 first digits (only 10) of your license number or email address

fc0756d0de

I confirm that I did not not paste my full license number

• I confirm

[jcfrog]

Hi,
I sent you an email.

[Asleik]

Hi. I would like to to the same. This is my key for Chrome:

13f1b5bc46 (first 10 digits)

[jcfrog]

Sorry, refund is only possible one month after purchase, your Chrome license is from 2021.

[felipy361]

Olá. Gostaria de fazer o mesmo. Esta é a minha chave para o Chrome: 16d00b4e1f (primeiros 10 dígitos)

[ChaosTh3o7y]

Hi! im experiencing the same issue here. the first 10 of my chrome key is 79b456c5af

[ChaosTh3o7y]

Yes that works thank you

[jcfrog]

You have been refunded. Should be available in a few business days.

[GrampaWildWilly]

But there is nothing stopping you from buying a Firefox license now. Like Jérôme said, VDH for Chrome & VDH for Firefox are separate products. There's nothing to stop you from buying a Firefox license now & getting your refund later. A number of our fellow users here have both licenses so you don't need the refund before you can buy the Firefox license. The refund will arrive whenever your bank condescends to grant you your money back. Have you ever noticed how fast they are at taking your money but they're never that fast at giving it back? In any case, you can buy now & get your refund later.

[delroypearson]

We can't swap licenses. Chrome and Firefox premium are separate products with different prices and features.
What I can do is refund your Chrome premium so that you can purchase Firefox premium if you want to.
Do you want me to do this ? ** I would like the same as well, **

We can't swap licenses. Chrome and Firefox premium are separate products with different prices and features. What I can do is refund your Chrome premium so that you can purchase Firefox premium if you want to. Do you want me to do this ?

I would like same ... where do I begin?

[jcfrog]

send us an email at [email protected] with the email address you used for purchase.

[RicM88]

Oi Gostaria De Pedir reembolso Da Minha licença Por Favor
Primeiros 10 Números
d24d94598a

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[alandonadel]

Oi Gostaria De Pedir reembolso Da Minha licença Por Favor
Primeiros 10 Números

Hi, I would like to request a refund for my license, please.
First 10 Numbers
b6cf46afc6

[jcfrog]

Sorry, the refund is possible the first month, I can't refund this license from June.

[alandonadel]

It's a shame, because it was a license that was supposed to be life-time and it only lasted a few months

[jcfrog]

It is a lifetime license. You probably just need to revalidate it https://github.com/aclap-dev/video-downloadhelper/wiki/V9-interface#validate-your-license-key

[garunaj19]

Subject: Request to Transfer Chrome License to Firefox

Dear sir,

I hope this message finds you well. I am writing to request the transfer of my Chrome license to Firefox. I believe this change would better suit my current needs.

My first 10 numbers - 28e19977b9

Thank you for your consideration. I appreciate your assistance in facilitating this request.

Best regards,
Arunaj

[jcfrog]

Hi,
Sorry we can't swap licenses.
Chrome and Firefox premium are separate products with different prices and features.

[AverySlice]

Hi. When I went to buy a license for Chrome (I use opera but opera supports chrome extensions) it automatically redirected me to the firefox license purchase screen. I would like a refund please. The first ten numbers of my license are: be41747650

Thanks,
Avery

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[marcioscavassa]

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[ivanrobledo92]

I bought the Edge license today, but I can't download on YouTube. In Firefox there is a beta version that is possible. I would like to request a refund for my license so I can purchase it in Firefox.

The first 10 digits are: 9a1f71f1af

Thank you

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[AleOpuchkevich]

Hi, I would like to request a refund for my license, please.
First 10 Numbers
5bb1d05de3

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[Finestlotus]

Hi, I would also like to ask for a refund of my license.
I accidently bought the wrong one.
First 10 digits are: fe12fa7e04

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[ayykb]

Hello Downloadhelper i would like to request a refund for DownloadHelper Video Conversion License for Firefox . The 10 digits on firefox license : d25ae265e4 thankyou

[ronniealdrin]

Same here. I would like to receive the refund from my Chrome Licence to buy a Firefox license. I bought last week.
First 10 digits: 89da91eded
Thank you.

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[ronniealdrin]

Hi, Thank you! :) Em quarta-feira, 12 de fevereiro de 2025 às 19:10:13 GMT+1, jcfrog ***@***.***> escreveu: Hi, You have been refunded. Should be available in a few business days. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: ***@***.***>

[Arc556]

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[thebfam]

Hi, I would like to request a refund for my license, please.
First 10 Numbers
26ae0d7716

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[thebfam]

Thank you so much!

[flc1987]

I bought the Edge license today, but I can't download on YouTube. In Firefox there is a beta version that is possible. I would like to request a refund for my license so I can purchase it in Firefox.

The first 10 digits are: 8a27d1afa0

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[flc1987]

这是一封自动回复邮件。已经收到您的来信，我会尽快回复。

[szymonsowinskii]

Hi, I would like to request a refund for my license for Chrome, please.
First 10 Numbers
8aaac69d03

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[WraithWalker95]

Hi, I would also like to ask for a refund of my license.
I accidently bought the wrong one.
First 10 digits are: 31826ab1e9

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[WraithWalker95]

Thank you So Much!! I have Purchased the Chrome one now Thanks!!!

[protogames-gh]

Hi, I would also like to ask for a refund of my license.
I accidentally bought the wrong one.
First 10 digits are: 6f54871889

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[Yunianto7905]

Hi jcfrog,
I want to convert my Chrome license to Firefox license.. my first 10 digit license is : a436458a1b
If it's not possible to directl convert, please refund my Chrome license and I'll buy the Firefox license..
Thank you very much

regards,
Yunianto

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[houssamammari-glitch]

Hello, i thought i purchased the firefox license but it was the chromr license, can you please refund me so i purchase the one for firefox?
First 10 digits: 90bb96dc09

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[froggygofast]

Hi, I recently made a similar mistake purchasing a license for Google Chrome, mistakenly assuming that I could use it with Firefox as well. Would it be possible for my purchase to be refunded so I can buy the Firefox version instead?

Chrome License Key: 764a6e1364

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[WannaCryi]

I make the same mistake, can y just convert it for firefox ?
Chrome: 73e5f230e7

[jcfrog]

Sorry we can't swap licenses.
Chrome and Firefox premium are separate products with different prices and features.
What I can do is refund your Chrome premium so that you can purchase Firefox premium if you want to.
Do you want me to do this ?

[WannaCryi]

If I can pay the difference with a paypal, otherwise yes we can proceed with a refund Sent from Yahoo Mail for iPhone On Monday, August 25, 2025, 10:08, jcfrog ***@***.***> wrote: Sorry we can't swap licenses. Chrome and Firefox premium are separate products with different prices and features. What I can do is refund your Chrome premium so that you can purchase Firefox premium if you want to. Do you want me to do this ? — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: ***@***.***>

[jcfrog]

You have been refunded. Should be available in a few business days.

[WannaCryi]

Thank you ! And sorry for my mistake ! I think chrome works like Firefox.  Sent from Yahoo Mail for iPhone On Monday, August 25, 2025, 10:25, jcfrog ***@***.***> wrote: You have been refunded. Should be available in a few business days. — Reply to this email directly, view it on GitHub, or unsubscribe. You are receiving this because you commented.Message ID: ***@***.***>

[dptemari-dotcom]

Hi, I would like to request a refund for my license, please.
First 10 Numbers
4240e55d52

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.

[eom2012es]

Hi,
I bought the Chrome version a while ago but the Chrome version stopped working a while ago, but I see that the Edge version works. Is it possible to pay only the difference and not have to pay the whole thing again?

Chrome: cebda7cbfb...

[jcfrog]

Sorry it's not possible. What do you mean "stopped working"?

[eom2012es]

It doesn´t works with Udemy, neither with YouTube. Not even with other platforms, it keeps giving the same error all the time. We try to support as many websites as possible, so it would help a lot if you could report that error (it's anonymous!).

I have been waiting to see if this problem would be resolved and nothing. I have tried uninstalling the addon and reinstalling it without results. In summary, it no longer works for me in Chrome.

What solution is there to this persistent problem.

[jcfrog]

For udemy please update your CoApp to 2.0.20
For Youtube it is not allowed with Chrome.

[iskabanov108]

Hello

I just bought the Firefox license and it didn't work for my Yandex browser.
Then I bought Chrome license and it worked!

Please refund me Firefox license with starting 10 digits: 8bcd92220a

Thank you very much!

[jcfrog]

Hi,
You have been refunded. Should be available in a few business days.