I need help
First of all, are you looking for one of these links? :
- Add-on: Latest versions for Firefox, Chrome and Edge
- Add-on: Latest beta versions for Firefox, Chrome and Edge
- Companion App: Latest V1
- Companion App V2: Latest V2
- Companion App all versions: GitHub repository
- Companion App: What to do if not recognized
The first thing to do is to search the user discussions to see if my problem has already been solved by another user.
The forum is here : 🙏Help and Q&A.
If you can't find an answer to your problem, you can start a new Q&A post (see below).
In the past we used a Google Group, since 2024 we migrate our discussions here.
Developers and support staff can take part in these discussions.
If you have a license issue, please use this forum section : 🧻License & Purchase requests
Important : never paste your license key in a public place like these threads. If you need it, just paste the last 10 characters, it will suffice to help you. We will probably reply in private.
If you have lost your license, you should be able to recover it here : Recover license
In order to best help you, we need the most precise information you can share:
- Your versions (VDH, CoApp, Operating System, Browser). If you don't know, there's an easy way, please read this.
- A clear description of the problem
- If appropriate, a public link to a video about the problem. We will not use your credentials to connect to non-public sites.
If you purchased a license less 12 months ago, you can get email support from the support email address that you got in your registration mail.
If you are contacting us for a partnership opportunity, please use this link.
This documentation is about Video DownloadHelper.