Merge pull request #590 from jrkoch127/master

Update data-faq (citation count question)

Author: jrkoch127

_includes/_help/data_faq/_posts/data-faq.md

@@ -9,7 +9,7 @@
 This depends on the source. We ingest from arXiv daily; from astronomy journals and other sources weekly, over the weekend; and from physics journals and other sources about once every 3 weeks, also over a weekend.
 
 ##### Q: How do I submit missing articles or corrections to an existing article? Missing references?
-* [Missing articles/corrections to existing article]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/correctabstract)
+* [Missing articles/corrections to existing article]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %})
 * [Missing references]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/missingreferences)
 * [Link two associated articles]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/associatedarticles)
 
@@ -24,7 +24,7 @@ If sufficient time has passed since the publication date and the article is stil
 Bibliographic groups are hand curated by librarians and/or curators at various institutions and generally contain a list of publications produced by researchers at a given institution or using specific telescope(s). If you're a librarian or curator interested in curating a publicly available collection, [email us](mailto:{% if include.site == 'SciX' %}help@scixplorer.org{% else %}adshelp@cfa.harvard.edu{% endif %}).
 
 ##### Q: My name is incorrect in an {{ include.site }} record.
-We receive author names and other metadata directly from the publisher. First check that your name is correct on the published article; if it isn't, first contact the publisher directly to fix it with them. However, if your name is correct with the publisher and wrong in the {{ include.site }} database, [fill out this form]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/correctabstract) and we'll correct it.
+We receive author names and other metadata directly from the publisher. First check that your name is correct on the published article; if it isn't, first contact the publisher directly to fix it with them. However, if your name is correct with the publisher and wrong in the {{ include.site }} database, [fill out this form]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %}) and we'll correct it.
 
 ##### Q: My name has changed since I first started publishing. How can I ensure people find all of my papers when searching for my name?
 We offer three options; one or more of these may suit your needs. [Email us](mailto:{% if include.site == 'SciX' %}help@scixplorer.org{% else %}adshelp@cfa.harvard.edu{% endif %}) for help deciding which option(s) are best for you and for making any necessary updates:
@@ -43,6 +43,12 @@ In general, we have searchable full text for most major journals in astronomy an
 ##### Q: How do I get my conference proceeding in {{ include.site }}?
 Full instructions for submitting conference proceedings can be found [here]({% if include.ads %}../data_faq/conf_proc{% else %}../data_faq-scix/conf_proc{% endif %}).
 
+##### Q: Why is my citation count different on other platforms?
+While we do our best to capture citations accurately, there are a few reasons we would have more or fewer citations than you may see on other platforms. The primary reasons are as follows:
+- We merge the arXiv record with the published record, so that a citation for either version counts as one citation. This avoids double counting a citation.
+- Citations to books, book chapters, and other less formally structured content is often difficult to resolve in an automated fashion. Our citations to this content is likely under-counted.
+- In order for a citation to count in our system, both the cited record and the citing record must be in our system. Users are always welcome to submit missing content through the [Missing articles]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %}) form linked off our feedback menu.
+
 ## arXiv
 ##### Q: My arXiv paper is missing its references.
 We extract references directly from the PDF for arXiv records, which doesn't always work well, depending on reference and document format. If the paper will be published, we will get the reference list from the publisher and will update the references on the record at that point. Note also that we're working on a new module for extracting references directly from PDFs and arXiv reference extraction should improve at that point.
@@ -57,7 +63,7 @@ Author metadata from the published version takes precedence, so arXiv-only coaut
 The published and the arXiv versions of a paper should merge into a single entry automatically. Occasionally that doesn't work; [let us know]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/associatedarticles) and we'll fix it.
 
 ##### Q: My name is correct on arXiv but wrong in {{ include.site }}.  How can I fix it?
-Submit your corrections using [this form]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/correctabstract).
+Submit your corrections using [this form]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %}).
 
 ##### Q: My name is wrong in arXiv, will you fix it?
 You'll need to contact the arXiv directly for corrections to your papers on their site.
@@ -71,17 +77,16 @@ Most conference proceedings are not refereed. They may be reviewed by an editor,
 
 If a publication or a conference is generally not peer-reviewed, all articles/proceedings within that publication/conference will automatically be listed as non-refereed. If a particular article/proceeding within the generally non-refereed publication/conference is peer-reviewed, have the editors [email us](mailto:{% if include.site == 'SciX' %}help@scixplorer.org{% else %}adshelp@cfa.harvard.edu{% endif %}) to confirm and we can correct the listing.
 
-
 ## Submissions
 ##### Q: How do I submit my PhD thesis?
 Some institutions send us their recent PhD theses directly, though it may take a few months post-defense for us to receive them. However, if your institution does not send us your thesis, you have several options to add it to our database:
 * [Zenodo Astronomy Thesis](https://zenodo.org/communities/astrothesis) collection: This is an open-source repository of astronomy theses and dissertations which is automatically ingested into {{ include.site }} roughly once a month. If your thesis is already indexed by {{ include.site }} but the text is not openly accessible, you can upload a copy of the PDF to make it openly available. This is a good option if you'd like your thesis to  be openly available and it's not currently accessible online.
-* [{{ include.site }} submission]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/correctabstract): You can submit your thesis metadata directly to {{ include.site }} for indexing. If you want the PDF to be linked to the record, it will first need to be hosted somewhere online and then you can provide the URL and other metadata using this form. If the text of your thesis is not already available online and you'd like it to be, consider submitting it to the Zenodo collection.
+* [{{ include.site }} submission]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %}): You can submit your thesis metadata directly to {{ include.site }} for indexing. If you want the PDF to be linked to the record, it will first need to be hosted somewhere online and then you can provide the URL and other metadata using this form. If the text of your thesis is not already available online and you'd like it to be, consider submitting it to the Zenodo collection.
 
 ##### Q: My name (or title, etc.) is misspelled on my paper.
 If it is wrong on the publisher's website, you'll need to contact them to correct the error, as we've agreed with the publishers to reflect the data they pass on to us.
 
-If it's right on the publisher's website but wrong on ours, we're sorry for the error! [Contact us]({% if include.ads %}{{ site.ads_base_url }}{% else %}{{ site.scix_base_url }}{% endif %}/feedback/correctabstract) so we can fix it.
+If it's right on the publisher's website but wrong on ours, we're sorry for the error! [Contact us]({% if include.ads %}{{ site.ads_base_url }}/feedback/correctabstract{% else %}{{ site.scix_base_url }}/feedback/missingrecord{% endif %}) so we can fix it.
 
 ##### Q: How can I get my software package indexed in {{ include.site }}?
 Software records are automatically indexed in {{ include.site }} once they have a Zenodo record and have been cited at least once. If you'd like to make your software records eligible for indexing in {{ include.site }}, complete the following steps: