Configuration check failed Workload failed, source: airbyte_platform

[CraigHavelock]

Hi Guys,

I'm trying to connect to Hubspot & Netsuite but I am getting this error on both sources. They have both worked in the past and I am not sure what has changed to cause the error I am now seeing

The credentials for both sources are correct as I have tested them.

Any help would be much appreciated

Thank you

[razzeee]

I'm seeing the same with postgres and mysql connections.

I've even reinstalled the system - the error changes, as I can't even get bast source/destination creation. It basically says that airbyte is unavailable then.

[razzeee]

From the worker

2025-08-28 15:34:37,933 [Activity Executor taskQueue="ui_commands", namespace="default": 14]	WARN	i.t.i.a.ActivityTaskExecutors$BaseActivityTaskExecutor(execute):126 - Activity failure. ActivityId=1a982ccc-12b6-3a0f-a3de-1062e6d7b770, activityType=StartCommand, attempt=4
java.lang.RuntimeException: io.airbyte.api.client.ApiException: Unauthorized
	at io.airbyte.workers.sync.WorkloadClient.createWorkload(WorkloadClient.kt:54)
	at io.airbyte.workers.commands.WorkloadCommandBase.start(WorkloadCommandBase.kt:27)
	at io.airbyte.workers.temporal.workflows.ConnectorCommandActivityImpl.startCommand$lambda$0(ConnectorCommandWorkflow.kt:142)
	at io.airbyte.workers.temporal.workflows.ConnectorCommandActivityImpl.withInstrumentation$lambda$5(ConnectorCommandWorkflow.kt:200)
	at io.airbyte.commons.timer.Stopwatch.time(Stopwatch.kt:45)
	at io.airbyte.workers.temporal.workflows.ConnectorCommandActivityImpl.withInstrumentation(ConnectorCommandWorkflow.kt:200)
	at io.airbyte.workers.temporal.workflows.ConnectorCommandActivityImpl.withInstrumentation$default(ConnectorCommandWorkflow.kt:170)
	at io.airbyte.workers.temporal.workflows.ConnectorCommandActivityImpl.startCommand(ConnectorCommandWorkflow.kt:140)
	at java.base/jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:103)
	at java.base/java.lang.reflect.Method.invoke(Method.java:580)
	at io.temporal.internal.activity.RootActivityInboundCallsInterceptor$POJOActivityInboundCallsInterceptor.executeActivity(RootActivityInboundCallsInterceptor.java:64)
	at io.temporal.internal.activity.RootActivityInboundCallsInterceptor.execute(RootActivityInboundCallsInterceptor.java:43)
	at io.temporal.internal.activity.ActivityTaskExecutors$BaseActivityTaskExecutor.execute(ActivityTaskExecutors.java:107)
	at io.temporal.internal.activity.ActivityTaskHandlerImpl.handle(ActivityTaskHandlerImpl.java:124)
	at io.temporal.internal.worker.ActivityWorker$TaskHandlerImpl.handleActivity(ActivityWorker.java:290)
	at io.temporal.internal.worker.ActivityWorker$TaskHandlerImpl.handle(ActivityWorker.java:254)
	at io.temporal.internal.worker.ActivityWorker$TaskHandlerImpl.handle(ActivityWorker.java:217)
	at io.temporal.internal.worker.PollTaskExecutor.lambda$process$1(PollTaskExecutor.java:96)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642)
	at java.base/java.lang.Thread.run(Thread.java:1583)
Caused by: io.airbyte.api.client.ApiException: Unauthorized
	at io.airbyte.workload.api.client.WorkloadApiClient.unit(WorkloadApiClient.kt:405)
	at io.airbyte.workload.api.client.WorkloadApiClient.workloadCreate(WorkloadApiClient.kt:50)
	at io.airbyte.workers.sync.WorkloadClient.createWorkload(WorkloadClient.kt:44)
	... 20 common frames omitted

[razzeee]

From the workload-launcher

2025-08-28 15:14:28,257 [main]	ERROR	i.a.a.c.a.AccessTokenInterceptor(intercept):120 - Failed to obtain or add access token
java.net.ConnectException: Failed to connect to airbyte-abctl-airbyte-server-svc.airbyte-abctl/10.96.184.224:8001
	at okhttp3.internal.connection.RealConnection.connectSocket(RealConnection.kt:297)
	at okhttp3.internal.connection.RealConnection.connect(RealConnection.kt:207)
	at okhttp3.internal.connection.ExchangeFinder.findConnection(ExchangeFinder.kt:226)
	at okhttp3.internal.connection.ExchangeFinder.findHealthyConnection(ExchangeFinder.kt:106)
	at okhttp3.internal.connection.ExchangeFinder.find(ExchangeFinder.kt:74)
	at okhttp3.internal.connection.RealCall.initExchange$okhttp(RealCall.kt:255)
	at okhttp3.internal.connection.ConnectInterceptor.intercept(ConnectInterceptor.kt:32)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at okhttp3.internal.cache.CacheInterceptor.intercept(CacheInterceptor.kt:95)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at okhttp3.internal.http.BridgeInterceptor.intercept(BridgeInterceptor.kt:83)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at okhttp3.internal.http.RetryAndFollowUpInterceptor.intercept(RetryAndFollowUpInterceptor.kt:76)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at okhttp3.internal.connection.RealCall.getResponseWithInterceptorChain$okhttp(RealCall.kt:201)
	at okhttp3.internal.connection.RealCall.execute(RealCall.kt:154)
	at io.airbyte.api.client.auth.AccessTokenInterceptor.fetchNewToken(AccessTokenInterceptor.kt:96)
	at io.airbyte.api.client.auth.AccessTokenInterceptor.getCachedToken(AccessTokenInterceptor.kt:70)
	at io.airbyte.api.client.auth.AccessTokenInterceptor.intercept(AccessTokenInterceptor.kt:116)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at io.airbyte.api.client.interceptor.ThrowOn5xxInterceptor.intercept(ThrowOn5xxInterceptor.kt:14)
	at okhttp3.internal.http.RealInterceptorChain.proceed(RealInterceptorChain.kt:109)
	at okhttp3.internal.connection.RealCall.getResponseWithInterceptorChain$okhttp(RealCall.kt:201)
	at okhttp3.internal.connection.RealCall.execute(RealCall.kt:154)
	at dev.failsafe.okhttp.FailsafeCall.lambda$execute$0(FailsafeCall.java:117)
	at dev.failsafe.Functions.lambda$get$0(Functions.java:46)
	at dev.failsafe.internal.RetryPolicyExecutor.lambda$apply$0(RetryPolicyExecutor.java:74)
	at dev.failsafe.SyncExecutionImpl.executeSync(SyncExecutionImpl.java:187)
	at dev.failsafe.CallImpl.execute(CallImpl.java:33)
	at dev.failsafe.okhttp.FailsafeCall.execute(FailsafeCall.java:121)
	at io.airbyte.api.client.generated.DataplaneApi.initializeDataplaneWithHttpInfo(DataplaneApi.kt:2244)
	at io.airbyte.api.client.generated.DataplaneApi.initializeDataplane(DataplaneApi.kt:364)
	at io.airbyte.workload.launcher.authn.DataplaneIdentityService.initialize(DataplaneIdentityService.kt:41)
	at io.airbyte.workload.launcher.StartupApplicationEventListener.onApplicationEvent(StartupApplicationEventListener.kt:34)
	at io.airbyte.workload.launcher.StartupApplicationEventListener.onApplicationEvent(StartupApplicationEventListener.kt:20)
	at io.micronaut.context.event.ApplicationEventPublisherFactory.notifyEventListeners(ApplicationEventPublisherFactory.java:266)
	at io.micronaut.context.event.ApplicationEventPublisherFactory$2.publishEvent(ApplicationEventPublisherFactory.java:226)
	at io.micronaut.http.server.netty.discovery.NettyServiceDiscovery.onStart(NettyServiceDiscovery.java:54)
	at io.micronaut.http.server.netty.discovery.$NettyServiceDiscovery$Definition$Exec.dispatch(Unknown Source)
	at io.micronaut.context.AbstractExecutableMethodsDefinition$DispatchedExecutableMethod.invoke(AbstractExecutableMethodsDefinition.java:456)
	at io.micronaut.context.DefaultBeanContext$BeanExecutionHandle.invoke(DefaultBeanContext.java:3987)
	at io.micronaut.aop.chain.AdapterIntroduction.intercept(AdapterIntroduction.java:91)
	at io.micronaut.aop.chain.MethodInterceptorChain.proceed(MethodInterceptorChain.java:143)
	at io.micronaut.http.server.netty.discovery.NettyServiceDiscovery$ApplicationEventListener$onStart1$Intercepted.onApplicationEvent(Unknown Source)
	at io.micronaut.context.event.ApplicationEventPublisherFactory.notifyEventListeners(ApplicationEventPublisherFactory.java:266)
	at io.micronaut.context.event.ApplicationEventPublisherFactory$2.publishEvent(ApplicationEventPublisherFactory.java:226)
	at io.micronaut.http.server.netty.NettyHttpServer.fireStartupEvents(NettyHttpServer.java:720)
	at io.micronaut.http.server.netty.NettyHttpServer.start(NettyHttpServer.java:330)
	at io.micronaut.http.server.netty.NettyHttpServer.start(NettyHttpServer.java:124)
	at io.micronaut.runtime.Micronaut.start(Micronaut.java:81)
	at io.airbyte.workload.launcher.ApplicationKt.main(Application.kt:10)
Caused by: java.net.ConnectException: Connection refused
	at java.base/sun.nio.ch.Net.pollConnect(Native Method)
	at java.base/sun.nio.ch.Net.pollConnectNow(Net.java:682)
	at java.base/sun.nio.ch.NioSocketImpl.timedFinishConnect(NioSocketImpl.java:542)
	at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:592)
	at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327)
	at java.base/java.net.Socket.connect(Socket.java:751)
	at okhttp3.internal.platform.Platform.connectSocket(Platform.kt:128)
	at okhttp3.internal.connection.RealConnection.connectSocket(RealConnection.kt:295)
	... 50 common frames omitted