chore: update pr and issue template

Author: shortcuts

.github/ISSUE_TEMPLATE.md

@@ -1,22 +1,73 @@
-<!--
-Please use this issue tracker only for reporting bugs or feature requests.
+name: Bug Report
+description: File a bug report.
+title: '[bug]: '
+labels: ['bug', 'triage']
+body:
+  - type: markdown
+    attributes:
+      value: |
+        ## Please help us help you!
 
-If you need support, please use:
- 
-- our community forum
-  http://discourse.algolia.com
-  
-- StackOverflow with the `algolia` tag
-  https://stackoverflow.com/questions/tagged/algolia
+        Before filing your issue, ask yourself:
+        - Is there an issue already opened for this bug?
+        - Can I reproduce it?
 
--->
+        If you are not sure about the origin of the issue, or if it impacts your customer experience, please contact [our support team](https://alg.li/support).
+  - type: textarea
+    attributes:
+      label: Description
+      description: A clear and concise description of what the bug is.
+    validations:
+      required: true
+  - type: dropdown
+    id: python version
+    attributes:
+      label: python version
+      description: What is the Python version you've reproduced the error with
+      options:
+        - 3.8
+        - 3.9
+        - 3.10
+        - 3.11
+        - 3.12
+        - 3.13
+    validations:
+      required: true
+  - type: dropdown
+    id: django version
+    attributes:
+      label: Django version
+      description: What is the Django version you've reproduced the error with
+      options:
+        - 4.0
+        - 4.1
+        - 4.2
+        - 5.0
+        - 5.1
+    validations:
+      required: true
+  - type: textarea
+    attributes:
+      label: Steps to reproduce
+      description: Write down the steps to reproduce the bug, please include any information that seems relevant for us to reproduce it properly
+      placeholder: |
+        1. Use method `...`
+        2. With parameters `...`
+        3. See error
+    validations:
+      required: true
+  - type: textarea
+    id: logs
+    attributes:
+      label: Relevant log output
+      description: Please copy and paste any relevant log output. This will be automatically formatted into code, so no need for backticks.
+      render: shell
+  - type: checkboxes
+    attributes:
+      label: Self-service
+      description: |
+        If you feel like you could contribute to this issue, please check the box below. This would tell us and other people looking for contributions that someone's working on it.
+        If you do check this box, please send a pull request within 7 days so we can still delegate this to someone else.
+      options:
+        - label: I'd be willing to fix this bug myself.
 
-- Django version: 
-- Algolia Django integration version: 
-- Algolia Client Version: #.#.#
-- Language Version:
-
-### Description
-
-
-### Steps To Reproduce

.github/PULL_REQUEST_TEMPLATE.md

@@ -1,22 +1,17 @@
-| Q                 | A
-| ----------------- | ----------
-| Bug fix?          | yes/no
-| New feature?      | yes/no    <!-- please update the /CHANGELOG.md file -->
-| BC breaks?        | no     
-| Related Issue     | Fix #...  <!-- will close issue automatically, if any -->
-| Need Doc update   | yes/no
+## 🧭 What and Why
 
+🎟 JIRA Ticket:
 
-## Describe your change
+### Changes included:
 
 <!-- 
     Please describe your change, add as much detail as 
     necessary to understand your code.
 -->
 
-## What problem is this fixing?
+## 🧪 Test
 
 <!-- 
-    Please include everything needed to understand the problem, 
-    its context and consequences, and, if possible, how to recreate it.
+    Please include detail that could help the maintainers of this repository
+    to assert the changes you've made (e.g. written tests, scenarios).
 -->