Merge pull request #1556 from appwrite/add-fair-use-policy

Feat: Add fair use policy

Author: stnguyen90

markdoc.config.json

@@ -9,7 +9,8 @@
             "watch": true
         },
         "partials": {
-            "auth-security.md": "./src/partials/auth-security.md"
+            "auth-security.md": "./src/partials/auth-security.md",
+            "prohibited-activities.md": "./src/partials/prohibited-activities.md"
         }
     }
 ]

src/partials/prohibited-activities.md

@@ -0,0 +1,18 @@
+# Prohibited activities {% #prohibited-activities %}
+
+The following actions are prohibited on the Appwrite platform and may lead to immediate suspension or termination:
+
+* **Illegal and harmful content:**  Sharing any content that is illegal, infringing (e.g., copyright infringement), harmful, threatening, defamatory, obscene, harassing, or otherwise objectionable. This includes distributing malware, viruses, or any malicious code.
+* **Unauthorized access and disruption:**  Accessing or attempting to access any system, data, or account without authorization. This includes:
+  * Hacking 
+  * Penetration testing without approval
+  * Denial-of-Service (DoS) attacks
+  * Disrupting Appwrite Cloud's integrity or performance (e.g., excessive resource usage, unauthorized load testing)
+* **Deceptive practices:** Engaging in any fraudulent or deceptive activity, such as:
+  * Phishing
+  * Misleading others
+  * Circumventing payment obligations
+* **Unsolicited communications:** Sending spam, unauthorized advertising, or any form of improper solicitation.
+* **Misuse of resources:** 
+  * Using Appwrite Cloud for cryptocurrency mining without authorization
+  * Violating any applicable laws or regulations

src/routes/docs/advanced/platform/+layout.svelte

@@ -103,11 +103,16 @@
             ]
         },
         {
-            label: 'Policy',
+            label: 'Policies',
             items: [
                 {
-                    label: 'Release policy',
+                    label: 'Release',
                     href: '/docs/advanced/platform/release-policy'
+                },
+                {
+                    new: true,
+                    label: 'Fair use',
+                    href: '/docs/advanced/platform/fair-use-policy'
                 }
             ]
         }

src/routes/docs/advanced/platform/fair-use-policy/+page.markdoc

@@ -0,0 +1,51 @@
+---
+layout: article
+title: Fair use policy
+description: Understand Appwrite's usage limits, prohibited activities, and enforcement actions.
+---
+
+At Appwrite, we are committed to providing high-quality, reliable, and scalable backend services for all users. Our Fair Use Policy ensures that resources are used responsibly and that every user receives a consistent experience. This policy applies to all users and outlines acceptable usage patterns and limitations.
+
+# Definitions and scope {% #definitions-and-scope %}
+
+- **Normal usage:** Resource usage that falls within expected thresholds for a user's selected plan.
+- **Excessive usage:** Usage that exceeds defined thresholds and may affect the platform's performance for other users.
+- **Prohibited activities:** Actions or behaviors that violate this policy, including, but not limited to, abuse of resources and security breaches.
+
+This policy applies to all resources provided by Appwrite Cloud, including but not limited to API requests, data storage, compute resources, and database operations.
+
+# Usage limits and thresholds {% #usage-limits-and-thresholds %}
+
+Each user plan includes specific resource limits, which are available to view on our [Pricing page](/pricing).
+
+Exceeding these limits may lead to throttling or suspension of services, as described under [Enforcement actions](#enforcement-actions).
+
+{% partial file="prohibited-activities.md" /%}
+
+# Enforcement actions {% #enforcement-actions %}
+
+In cases of excessive or prohibited usage, Appwrite reserves the right to enforce the following actions:
+
+- **Temporary suspension** of access to the project or organization.
+- **Permanent suspension** of the account for repeated or serious policy violations.
+
+In all cases, users will be notified of the action taken and provided with guidance on how to correct the issue.
+
+# Monitoring and compliance {% #monitoring-and-compliance %}
+
+We continuously monitor resource usage to ensure compliance with this policy. Users will receive automated alerts when nearing their plan limits and may review their usage statistics in the [Console](https://cloud.appwrite.io/) at any time. If users believe their usage has been unfairly flagged, they can contact support to discuss and resolve the issue.
+
+# Options for users exceeding limits {% #options-for-users-exceeding-limits %}
+
+Users who consistently exceed usage limits have the following options:
+
+- **Upgrade to a higher plan:** Users may select a plan that better fits their needs.
+- **Resource upgrades:** Pro and Scale plan users may upgrade the usage limits for specific resources. Pricing details are available [here](/pricing).
+
+# Policy updates {% #policy-updates %}
+
+Appwrite reserves the right to update this policy to reflect evolving platform capabilities or changing usage patterns at any time.
+
+# Contact us {% #contact-us %}
+
+For questions or further clarification, please [contact our support team](/contact-us).