Sometimes the email subject line begins with something like:
[EC#258\868] Hamish Downer replied: I'm finding myself annoyed by this. I'm thinking "tail wagging dog". I trust our team
If you look at the actual thing that Hamish said, it wasn't that. The quote was from something Alan said earlier.
Suggestion:
Hamish Downer replied to Alan's comment "I'm finding..."
or
Hamish Downer replied to comment "I'm finding..." if it isn't easy to get the author