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It does seem like there is a conflicting conda environment in your PC that is interfering with the one that was installed.
I think what you can try to do is to delete any CEA environments you have in the conda and try installing CEA from source.
You can try running these commands to try to remove the CEA environments using the CEA console.

# Look for any cea related environments
conda env list

# Remove any cea enviroments, replacing CEA_ENVS with the environment names as listed by the command above
conda env remove -n CEA_ENVS

Then you can follow this guide in the documentation, and run the commands in the CEA console.
https://city-energy-analyst.readthedocs.io/en/latest/developer/insta…

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@Francesca1305
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