Create Agent > Cloud Agent [HC-1588] (#406)

* Create Agent -> Cloud Agent

* Change file names

* Apply suggestions from code review

Co-authored-by: seaxwi <[email protected]>

* Update Uninstall-the-Arduino-Cloud-Agent.md

* Apply suggestions from code review

Co-authored-by: Renat0Ribeir0 <[email protected]>

* Update content/Arduino Cloud/General Cloud/Check-if-the-Arduino-Cloud-Agent-is-installed-and-running.md

Co-authored-by: seaxwi <[email protected]>

* Update Check-if-the-Arduino-Cloud-Agent-is-installed-and-running.md

---------

Co-authored-by: seaxwi <[email protected]>
Co-authored-by: Renat0Ribeir0 <[email protected]>

Author: 3 people

content/Arduino Cloud/Arduino IoT Cloud/Add-and-connect-a-device-to-Arduino-Cloud.md

@@ -11,7 +11,7 @@ Connecting a new device to Arduino Cloud consists of three steps:
 2. [Configure the device as a Thing](#create-thing). This will generate a sketch that can be uploaded to the device, allowing it to connect to Arduino Cloud.
 3. [Upload the sketch to the device](#upload-sketch). Upload the Thing sketch to the device.
 
-You'll need an Arduino account and the [Arduino Create Agent](https://support.arduino.cc/hc/en-us/articles/360014869820) installed and running on your computer.
+You'll need an Arduino account and the [Arduino Cloud Agent](https://support.arduino.cc/hc/en-us/articles/360014869820) installed and running on your computer.
 
 ---
 

content/Arduino Cloud/Arduino IoT Cloud/If-your-device-cant-be-added-to-Arduino-Cloud.md

@@ -29,10 +29,10 @@ Secret keys cannot be recovered if lost. Make sure to save any Device ID and Sec
 
 1. Make sure you're using a [compatible device](https://support.arduino.cc/hc/en-us/articles/360016077320-What-devices-can-be-used-with-Arduino-IoT-Cloud-).
 
-2. [Check if the Arduino Create Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844-Check-if-the-Arduino-Create-Agent-is-installed-and-running), then click **Try again**.
+2. [Check if the Arduino Cloud Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844), then click **Try again**.
 
    > [!NOTE]
-   > If you're using a **Chromebook** and [Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook), there's no need to install the Arduino Create Agent.
+   > If you're using a **Chromebook** and [Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook), there's no need to install the Arduino Cloud Agent.
 
 3. Double-press the reset button on the board to put the board in [bootloader mode](https://support.arduino.cc/hc/en-us/articles/5779192727068-Reset-your-board#bootloader-mode), then click **Try Again**.
 
@@ -46,7 +46,7 @@ Secret keys cannot be recovered if lost. Make sure to save any Device ID and Sec
 
 1. Close any instances of Arduino IDE and other applications that may be using the port.
 
-2. [Check if the Arduino Create Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844-Check-if-the-Arduino-Create-Agent-is-installed-and-running). If you're using [Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook), you can skip this step.
+2. [Check if the Arduino Cloud Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844). If you're using [Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook), you can skip this step.
 
 3. Reconnect the device to the computer and make sure the power LED lights up.
 
@@ -66,13 +66,13 @@ Solve the issue by updating to the latest firmware version using the **Firmware
 
 <a class="link-chevron-right" href="https://support.arduino.cc/hc/en-us/articles/360013896579-Use-the-Firmware-Updater-in-Arduino-IDE">Update the firmware in Arduino IDE</a>
 
-### "Arduino Create Agent not found"
+### "Arduino Cloud Agent not found"
 
 > [!NOTE]
 > If you're using a **Chromebook** and [Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook), you can skip this step.
 
 1. If you haven't done so already, [install the agent](https://create.arduino.cc/getting-started/plugin/welcome).
-2. If you have installed the agent but still encounter this warning, see [If Arduino Create Agent isn't detected](https://support.arduino.cc/hc/en-us/articles/360016466600-Warning-To-upload-a-sketch-via-USB-port-make-sure-the-Agent-is-installed-and-running-on-this-computer).
+2. If you have installed the agent but still encounter this warning, see [If Arduino Cloud Agent isn't detected](https://support.arduino.cc/hc/en-us/articles/360016466600-Warning-To-upload-a-sketch-via-USB-port-make-sure-the-Agent-is-installed-and-running-on-this-computer).
 
 ---
 

content/Arduino Cloud/Cloud Editor/Boards-compatible-with-the-Cloud-Editor.md

@@ -35,7 +35,7 @@ These boards are supported:
 
 ## Cloud Editor on Windows, macOS, and Linux
 
-To use the Cloud Editor on Windows, macOS, and Linux, you need to install the <a class="link-up-right" href="https://create.arduino.cc/getting-started/plugin/welcome">Arduino Create Agent</a>.
+To use the Cloud Editor on Windows, macOS, and Linux, you need to install the <a class="link-up-right" href="https://create.arduino.cc/getting-started/plugin/welcome">Arduino Cloud Agent</a>.
 
 These boards are supported:
 

content/Arduino Cloud/Cloud Editor/If-the-Arduino-Cloud-Agent-isnt-detected.md

@@ -0,0 +1,32 @@
+---
+title: "If the Arduino Cloud Agent isn't detected"
+id: 360016466600
+---
+
+Learn what to do if the Arduino Cloud Agent isn't detected by the [Arduino Cloud](https://cloud.arduino.cc/).
+
+If you haven't done so, [install the Arduino Cloud Agent](https://create.arduino.cc/getting-started/plugin/welcome). If you still encounter one of the warnings bellow, follow the [troubleshooting steps](#troubleshooting).
+
+* `Arduino Cloud Agent not found`
+* `To upload a sketch via USB port, make sure the Agent is installed and running on this computer`
+
+---
+
+<a id="troubleshooting"></a>
+
+## Troubleshooting
+
+1. Check if the [Arduino Cloud Agent is running](https://support.arduino.cc/hc/en-us/articles/4980687506844), since sometimes it may be **off** or **paused**.
+
+2. If you are using [Brave Browser](https://brave.com/), see [Use Arduino Cloud with Brave Browser](https://support.arduino.cc/hc/en-us/articles/10482021304988-Use-Arduino-Cloud-with-Brave-Browser).
+
+3. **If you're using Safari on macOS:** Check if the HTTPS certificate for Safari has been installed:
+    1. Open the Arduino Cloud Agent menu (Look for the ![Arduino Cloud Agent icon](img/cloud-agent-logo-mac.png) icon in the top-right of the menu bar of macOS).
+    2. Click on the **Manage HTTPS certificate** menu and make sure that the certificate is installed and trusted.  
+       If it’s not, you can click on the button "Install the certificate for Safari".
+    3. Enter the administrative credentials, if prompted.
+    4. Refresh the Safari browser window.
+
+4. If you're using the [Cloud Agent on a Mac computer with an Apple Silicon processor](https://github.com/arduino/arduino-create-agent#apple-m1-support) (e.g. Apple M1 chip), make sure to [install Rosetta 2](https://support.apple.com/en-us/HT211861).
+
+If you are still having issues, [uninstall the Arduino Cloud Agent](https://support.arduino.cc/hc/en-us/articles/360014869840) and [reinstall it](https://create.arduino.cc/getting-started/plugin/welcome).

content/Arduino Cloud/Cloud Editor/If-the-Arduino-Create-Agent-isnt-detected.md

@@ -22,10 +22,10 @@ Learn how to troubleshoot possible issues when connecting a board to the Cloud E
 
 2. Check that your device is powered. One or more more LEDs should be lit.
 3. Ensure you've connected your board with a working data USB cable.
-4. If you haven't done so already, [install Arduino Create Agent](https://create.arduino.cc/getting-started/plugin/welcome).
-5. [Check if the Arduino Create Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844-Check-if-the-Arduino-Create-Agent-is-installed-and-running).
+4. If you haven't done so already, [install Arduino Cloud Agent](https://create.arduino.cc/getting-started/plugin/welcome).
+5. [Check if the Arduino Cloud Agent is installed and running](https://support.arduino.cc/hc/en-us/articles/4980687506844).
 6. **If you're using Safari on macOS:** Check if the HTTPS certificate for Safari has been installed:
-    1. Open the Arduino Create Agent menu (Look for the ![Arduino Create Agent icon](img/create-agent-logo-mac.png) icon in the top-right of the menu bar of macOS).
+    1. Open the Arduino Cloud Agent menu (Look for the ![Arduino Cloud Agent icon](img/cloud-agent-logo-mac.png) icon in the top-right of the menu bar of macOS).
     2. Click on the **Manage HTTPS certificate** menu and make sure that the certificate is installed and trusted.  
        If it’s not, you can click on the button "Install the certificate for Safari".
     3. Enter the administrative credentials, if prompted.

content/Arduino Cloud/Cloud Editor/If-your-board-is-not-detected-by-Arduino-Cloud-Editor.md

@@ -16,5 +16,5 @@ Your sketch will automatically open in a new tab.
 
 To upload sketches to connected Arduino boards, please install the following software:
 
-- **For Windows, macOS, or Linux:** [Install the Arduino Create Agent](https://support.arduino.cc/hc/en-us/articles/360014869820-Install-the-Arduino-Create-Agent).
+- **For Windows, macOS, or Linux:** [Install the Arduino Cloud Agent](https://support.arduino.cc/hc/en-us/articles/360014869820).
 - **For Chromebook:** [Install Arduino Cloud for Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook#install-arduino-cloud-for-chromebook).

content/Arduino Cloud/Cloud Editor/Open-the-Cloud-Editor.md

@@ -3,7 +3,7 @@ title: Use Arduino Cloud with Brave Browser
 id: 10482021304988
 ---
 
-To use [Brave Browser](https://brave.com/) with Arduino Cloud it is necessary to create a custom filter that allows communication between Brave Browser and the [Arduino Create Agent](https://create.arduino.cc/getting-started/plugin/welcome).
+To use [Brave Browser](https://brave.com/) with Arduino Cloud it is necessary to create a custom filter that allows communication between Brave Browser and the [Arduino Cloud Agent](https://create.arduino.cc/getting-started/plugin/welcome).
 
 ---
 
@@ -20,4 +20,4 @@ To use [Brave Browser](https://brave.com/) with Arduino Cloud it is necessary to
 
 1. Click _Save changes_.
 
-The Arduino Create Agent will then be able to detect your board, and Arduino Cloud should work as expected.
+The Arduino Cloud Agent will then be able to detect your board, and Arduino Cloud should work as expected.

content/Arduino Cloud/Cloud Editor/Use-Arduino-Cloud-with-Brave-Browser.md

@@ -5,7 +5,7 @@ id: 4402082543378
 
 Arduino Cloud Editor can be accessed through a web browser, allowing you to easily read, edit, and verify your code anywhere.
 
-To use the Cloud Editor on **Windows, macOS, and Linux**, you need the Arduino Create Agent to connect your physical boards/devices to the Cloud. Follow the steps in [the Arduino Create Agent installation guide](https://create.arduino.cc/getting-started/plugin/welcome) to set it up.
+To use the Cloud Editor on **Windows, macOS, and Linux**, you need the Arduino Cloud Agent to connect your physical boards/devices to the Cloud. Follow the steps in [the Arduino Cloud Agent installation guide](https://create.arduino.cc/getting-started/plugin/welcome) to set it up.
 
 If you are using **Chrome OS**, see [Use Arduino with Chromebook](https://support.arduino.cc/hc/en-us/articles/360016495639-Use-Arduino-with-Chromebook).