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content/Software Support/PLC IDE/If-youre-having-trouble-connecting-a-device-to-PLC-IDE.md

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@@ -3,20 +3,25 @@ title: If you're having trouble connecting a device to PLC IDE
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id: 8824551178780
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---
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## Check this first
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## Essential Pre-Setup Checklist
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* If you haven't done so, start by checking the [Arduino PLC IDE Setup and Board's License Activation](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#instructions) tutorial.
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* Make sure you've installed the latest version of the **Arduino PLC IDE** software.
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* Make sure you're using a working USB cable that supports data transfer.
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* When downloading the runtime, or connecting to the device, make sure you're [targeting the correct port](#about-ports).
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* When opening a project created with an earlier version of the PLC IDE, some issues may occur. Try creating a new project (**File > New Project**) to see if this resolve the issue.
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* You need **valid license** to download code to the device:
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* Licenses for Portenta Machine Control are [available in the store](https://store.arduino.cc/products/plc-key-portenta-machine-control). Instructions for license activation [are available here](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#6-license-activation-with-product-key-portenta-machine-control).
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* Arduino Opta is a pre-licensed product, just follow the [activation instructions](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#7-license-activation-with-pre-licensed-products-opta).
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- If you haven't done so, start by checking the [Arduino PLC IDE Setup and Board's License Activation](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#instructions) tutorial.
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---
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- Ensure you've installed the latest version of the **Arduino PLC IDE** software.
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- Ensure you use a USB cable that supports data transfer.
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- When downloading the runtime, or connecting to the device, ensure you're [targeting the correct port](#about-ports).
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- When opening a project created with an earlier version of the PLC IDE, some issues may occur. Try creating a new project (**File > New Project**) to see if this resolves the issue.
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- You need **valid license** to download the code to the device:
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- Licenses for Portenta Machine Control are [available in the store](https://store.arduino.cc/products/plc-key-portenta-machine-control). Instructions for license activation [are available here](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#6-license-activation-with-product-key-portenta-machine-control).
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<a id="about-ports"></a>
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- Arduino Opta is a pre-licensed product, just follow the [activation instructions](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#7-license-activation-with-pre-licensed-products-opta).
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---
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## About port selection
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Initially, only this port will be available. Target this port when [downloading the runtime](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#4-download-the-runtime).
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#### Virtual serial port (created by runtime)
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When the runtime has been downloaded to your device, an additional (virtual) port will appear. Because the virtual port is created after the serial port, it will usually have a **higher port number**. Target this port when [configuring the Modbus communication](https://docs.arduino.cc/software/plc-ide/tutorials/plc-ide-setup-license#5-connect-to-the-device).
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### How to identify which ports belong to your device
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If other devices connected to your computer have open serial ports, you need to determine which ports belong to your PLC device:
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1. Select **Project > Refresh current target** to refresh the list of ports.
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1. Open the runtime sketch download port menu, and take note of the available ports.
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![The runtime download widget.](img/plc-ide-runtime-ports.png)
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![The runtime download widget.](img/plc-ide-runtime-ports.png)
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1. Connect your PLC device.
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1. Again, select **Project > Refresh current target** to refresh the list of ports.
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1. Look for an **Arduino Opta** or **Portenta H7 MCUboot** container.
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1. Click to expand the container:
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![Arduino Opta ports in Device Manager.](img/device-manager.png)
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![Arduino Opta ports in Device Manager.](img/device-manager.png)
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1. Look for **USB Serial Device** items, and note the port names.
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```
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It can occur if the wrong port is selected in the manual sketch download widget. If you're unsure which port to use, see [About ports in PLC IDE](#about-ports).
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