Misc. fixes and enhancements

Author: seaxwi

content/Arduino Cloud/Arduino IoT Cloud/If-your-device-is-offline-in-Arduino-Cloud.md

@@ -3,37 +3,20 @@ title: "If your device is offline in Arduino Cloud"
 id: 13459093156764
 ---
 
-Learn what to do if your device has the OFFLINE status in the [Devices tab](https://app.oniudra.cc/devices) or on the individual Device page.
+Learn what to do if your device has the **offline** status in Arduino Cloud.
 
-In this article:
-
-<!-- TOC -->
-
-- [Before you begin](#before-you-begin)
-- [Try these steps in order](#try-these-steps-in-order)
-- [Check power and restart](#check-power-and-restart)
-- [Verify and reupload the Thing sketch {#verify-and-reupload-the-thing-sketch}](#verify-and-reupload-the-thing-sketch-verify-and-reupload-the-thing-sketch)
-- [Check your network settings {#check-your-network-settings}](#check-your-network-settings-check-your-network-settings)
-- [Check the serial output {#verify-and-reupload-the-thing-sketch}](#check-the-serial-output-verify-and-reupload-the-thing-sketch)
-- [Delete the device](#delete-the-device)
-
-<!-- /TOC -->
-
----
-
-## Before you begin
+Before you begin:
 
 - If you experience an issue when adding a device to Arduino Cloud, see [If your device can't be added to Arduino Cloud](https://support.arduino.cc/hc/en-us/articles/360019355679).
-- Understand that device status is not supported by the LoRa protocol, see [About device status in Arduino Cloud](https://support.arduino.cc/hc/en-us/articles/4407169649682-About-device-status-in-IoT-Cloud).
-
----
+- Understand that device status is not supported by LoRa devices and that these devices will always appear as offline. See [About device status in Arduino Cloud](https://support.arduino.cc/hc/en-us/articles/4407169649682-About-device-status-in-IoT-Cloud).
 
-## Try these steps in order
+In this article:
 
-1. [Check the Device info](#check-the-device-info)
-1. [Reupload the Thing sketch](#reupload-the-thing-sketch)
-1. [Check your network settings](#check-your-network-settings)
-1. [Additional troubleshooting](#additional-troubleshooting)
+- [Check power and restart](#check-power-and-restart)
+- [Verify and reupload the Thing sketch](#verify-and-reupload-the-thing-sketch)
+- [Check your network settings](#check-your-network-settings)
+- [Check the serial output](#verify-and-reupload-the-thing-sketch)
+- [Delete the device](#delete-the-device)
 
 ---
 
@@ -44,7 +27,7 @@ In this article:
   - _Exception:_ The Arduino Opta has no power LED, so it may be powered even if no LEDs are lit.
 - If device is connecting via Wi-Fi, ensure that your Wi-Fi router or access point is turned on and accessible.
 
-## Verify and reupload the Thing sketch {#verify-and-reupload-the-thing-sketch}
+## Verify and reupload the Thing sketch
 
 The sketch the device is running needs to be configured for Arduino Cloud. This happens automatically when you add and use your device with Arduino Cloud. If a different sketch is uploaded to the device, it will not connect to Arduino Cloud.
 
@@ -59,13 +42,13 @@ You can ensure that your device is running the right sketch by reuploading the C
 > [!NOTE]
 > Make sure the name (also called _SSID_) and password (also called _encryption key_ or just _key_) are correct. The password can be revealed by clicking the eye symbol. If you don't know your network name or password, contact your network administrator or the manufacturer of your Wi-Fi access point. If your device has a secret key, make sure it's entered correctly (if you're unsure, remove and re-add the device to generate a new key).
 
-## Check your network settings {#check-your-network-settings}
+## Check your network settings
 
 A home network with a default configuration will usually not prevent any Arduino Cloud connections.
 
 [Learn how to configure your network for Arduino Cloud](https://support.arduino.cc/hc/en-us/articles/360017279260-Configure-your-network-for-Arduino-Cloud){.link-chevron-right}
 
-## Check the serial output {#verify-and-reupload-the-thing-sketch}
+## Check the serial output
 
 Connect to your device via USB and read the serial output for additional information:
 
@@ -80,7 +63,7 @@ Connect to your device via USB and read the serial output for additional informa
 
 <!-- Test your setup with an example from the [ArduinoIoTCloud library](https://docs.arduino.cc/libraries/arduinoiotcloud/). Upload using Arduino IDE or the [Cloud Editor](https://support.arduino.cc/hc/en-us/articles/13809101080732-Open-the-Cloud-Editor). -->
 
-## 4. Delete the device
+## Delete the device
 
 Fully delete the device, then add it as a new device.