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README.md

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@@ -27,7 +27,7 @@ This project was originally developed as part of an internal innovation initiati
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-**Organization:** *Hicom Engineering (Pvt.) Ltd.*
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- 🧠 **Purpose:** Automate SLA report generation for internal support operations
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- 🛠️ **Implementation:** Delivered as part of a freelance development engagement to streamline reporting, reduce human error, and boost SLA visibility
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- 🛠️ **Implementation:** Delivered as part of a development engagement to streamline reporting, reduce human error, and boost SLA visibility
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Following internal success, the solution has been open-sourced to benefit the wider tech community and showcase real-world applications of Python-based support automation in enterprise environments.
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