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| -Guidelines for tweeting from the astropy account. |
| 1 | +Guidelines for tweeting from the [@astropy](https://twitter.com/astropy) account. |
2 | 2 | # General
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3 | 3 | - Use "we"
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4 | 4 |
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5 | 5 | # Announcements
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6 |
| -- |
| 6 | +- Share information related to version releases |
| 7 | +- Promote milestones in the project |
| 8 | +- Advertise activities at workshops, conferences, Google Summer of Code |
| 9 | + |
| 10 | +Examples: |
| 11 | +- *We’re 2 new committers away from 200 contributors - come join the comunity! Check here for open, low-effort issues https://github.com/astropy/astropy/issues?q=is%3Aopen+is%3Aissue+label%3AEffort-low* |
| 12 | +- *Check out the major changes/improvements in Astropy v2.0: http://docs.astropy.org/en/stable/whatsnew/2.0.html* |
| 13 | +- *To install or update to the latest version use either 'conda install astropy' or 'pip install astropy'* |
7 | 14 |
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8 | 15 | # Responding to questions
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9 | 16 | - If general/common Q, just answer
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10 |
| -- If specific Q, respond by pointing to a specific user. E.g., "That's a great question. Adrian (@adrn), the <package name> lead might be able to help with." |
| 17 | +- If specific Q, respond by pointing to a specific user. |
| 18 | + |
| 19 | +Examples: |
| 20 | +- *That's a great question. Adrian (@adrn), the <package name> lead, might be able to help.* |
11 | 21 |
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12 | 22 | # Responding to postive tweets
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13 |
| -- Where possible, respond by giving credit to specific people. E.g., "We're so glad you like <package>. hat tip to the lead maintainers <names & handles>" |
| 23 | +- Retweet |
| 24 | +- if credit is not in original tweet, quote tweet and give credit to specific people. |
| 25 | + |
| 26 | +Examples: |
| 27 | +- *We're so glad you like <package>. hat tip to the lead maintainers <names & handles>* |
14 | 28 |
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15 | 29 | # Responding to negative tweets
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| 30 | +- Show respect and validate user's concern |
| 31 | +- State that we are aware of this problem and working on it. |
| 32 | +- offer name/twitter handle of person who might be able to help. |
| 33 | +- link to open issues |
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