| copyright | lastupdated | keywords | subcollection | ||
|---|---|---|---|---|---|
|
2019-03-06 |
SSL VPN, Internet Explorer caching, Internet Explorer, Windows |
iaas-vpn |
{:shortdesc: .shortdesc} {:new_window: target="_blank"}
{:#resolve-errors-connecting-to-ssl-vpn-with-windows}
If you are getting errors when connecting to SSL VPN with Windows, you can troubleshoot with the following steps:
- Check for proper credentials and SSL permissions in Customer Portal
. - Check your time/date/time zone/dst on your PC.
- You must accept and install the ActiveX applet.
- Turn off PopUp blockers - they may block the ActiveX applet.
- Check Personal Firewalls - allow ActiveX.
- Allow Internet Explorer caching - in IE (select Tools->Internet, then Options->Settings).
- Use Internet Explorer (IE) Browser only (check for updates).
- Try a system reboot.
Once you're properly connected, an "A" will appear in the systray.