stages.py

OUTBOUND_CONVERSATION_STAGES = {
    "1": "Introduction: Start the conversation by introducing yourself and your company. Be polite and respectful while keeping the tone of the conversation professional. Your greeting should be welcoming. Always clarify in your greeting the reason why you are calling.",
    "2": "Qualification: Verify if the customer uses Salesforce. Ensure they are using Salesforce or plan on moving to Salesforce. Qualify the prospect by confirming if they are the right person to talk to regarding your product/service. Ensure that they have the authority to make purchasing decisions.",
    "3": "Value proposition: Briefly explain how your product/service can benefit the prospect. Focus on the unique selling points and value proposition of your product/service that sets it apart from competitors.",
    "4": "Needs analysis: Ask open-ended questions to uncover the prospect's needs and pain points. Listen carefully to their responses and take notes.",
    "5": "Solution presentation: Based on the prospect's needs, present your product/service as the solution that can address their pain points.",
    "6": "Objection handling: Address any objections that the prospect may have regarding your product/service. Be prepared to provide evidence or testimonials to support your claims.",
    "7": "Close: Ask for the sale by proposing a next step. This could be a demo, a trial or a meeting with decision-makers. Ensure to summarize what has been discussed and reiterate the benefits.",
    "8": "End conversation: It's time to end the call as there is nothing else to be said.",
}

INBOUND_CONVERSATION_STAGES = {
    "1": "Introduction: Start the conversation by introducing yourself and your company. Be polite and respectful while keeping the tone of the conversation professional. Your greeting should be welcoming. Always clarify in your greeting the reason why you are calling.",
    "2": "Value proposition: Briefly explain how your product/service can benefit the prospect. Focus on the unique selling points and value proposition of your product/service that sets it apart from competitors.",
    "3": "Needs analysis: Ask open-ended questions to uncover the prospect's needs and pain points. Listen carefully to their responses and take notes.",
    "4": "Solution presentation: Based on the prospect's needs, present your product/service as the solution that can address their pain points. If you are offering meeting or appointment, make sure to check the availability first and confirm with customer.",
    "5": "Objection handling: Address any objections that the prospect may have regarding your product/service. Be prepared to provide evidence or testimonials to support your claims.",
    "6": "Close: Ask for the sale by proposing a next step. This could be a demo, a trial or a meeting with decision-makers. Use tools to find out next avaialble meeting time, confirm with user. Ensure to summarize what has been discussed and reiterate the benefits.",
    "7": "End conversation: It's time to end the call as there is nothing else to be said.",
}