v0.5.0

[0.5.0] - 2023-03-23

Added

• Option to deploy Advanced reporting and analytics with Amazon QuickSight
• Supports Transcribe Custom Language Models (CLM)

v0.4.0

[0.4.0] - 2022-11-27

Added

• Supports ingestion of post-call output transcripts from Transcribe Real-time Call Analytics.
• Supports integration with Live Call Analytics and Agent Assist (LCA) v0.6.0 or later. See LCA Integration

v0.3.4

[0.3.4] - 2022-11-9

Added

• Additional processing for Genesys CTR telephony files. See Integration with Telephony CTR Files
  • Handling the same agent being on the call multiple times
  • Removing entities from lines tagged as being from the IVR
  • Extraction of header-level metadata from Genesys in a new Telephony results header block

Fixed

• lag on Call Detail UI page reload for long calls
• refactored code to incorporate witch lambda layer source in the repo instead of downloading prebuild zip file

v0.3.3

[0.3.3] - 2022-09-14

Fixed

• SFProcessTurn causing CREATE_FAILURE and stack rollback. This was caused by the Sept 10 release of the FFMPEG v5.1.1 distribution which had a larger size than the earlier version, resulting in the FFMPEG Lamba Layer exceeding the max size allowed by the Lambda service. To avoid this issue, the main stack CloudFormation parameter ffmpegDownloadUrl now defaults to the FFMPEG v4.4 distribution instead of 'latest'.
• Reduce Lambda function failure rate when processing very large audio files:
  • Increase multiple PCA server lambda function memory allocation to make functions run faster, and increase timeouts to reduce liklihood of timeouts when processing large audio files.
  • Increase empheral storage for 'StartTranscribeJob' lambda to accomodate S3 download and temp storage of large audio files.

v0.3.2

[0.3.2] - 2022-08-24

Fixed

• PCA Workflow failure with KMS encrypted recordings caused by the new SFPostCTRProcessing Lambda function role not included in KMS Key policy. Function role now included in the RolesForKMSKey output.
• CopyObject AccessDenied issue when using BulkMove with recording files that have S3 tags.

v0.3.1

[0.3.1] - 2022-08-23

Fixed

• Support nested folders in bulk workflow

v0.3.0

[0.3.0] - 2022-08-12

Added

• Initial processing for Genesys CTR telephony files. See Integration with Telephony CTR Files

Fixed

• Stack outputs RolesForKMSKey - Replace incorrect function ARN with Role Arn for BulkMoveFiles, and added BulkFilesCount

v0.2.5

[0.2.5] - 2022-07-05

Fixed

• Stack failure when loadSampleAudioFiles set to false

v0.2.4

[0.2.4] - 2022-06-10

Fixed

• Use sigv4 for S3 presignedURLS
• New stack output with list of role ARNS that need to access KMS key (if any) if KMS is used to encrypt objects in S3 InputBucket, OutputBucket, or BulkUploadBucket
• Update to CopySamples Lambda function so it can be executed without error from Lambda console to copy/re-copy sample audio files to InputBucket

v0.2.3

Fixed

• Simplifies workflow by using new Transcribe API to specify Custom Vocabulary and Vocabulary Filter at the same time as using Language ID.-