Agent Status Data Stream - On Hold

[maddogs]

When an agent is on an active call and places the customer 'On Hold' the status on the wallboard reports 'After Call Work' and reverts back to 'On Contact' when the agent releases the hold. Is the a way to either leave the status as On Contact, or display On Hold

[Brettles]

Good question. I can see looking at the documentation that there are a few states that have been added since I wrote this oh-so-long-ago.

Give me a day or so and I'll push and update. Can do either so I'll probably make it "On Hold" which is more informative and that way you can display it how you like at the front end.

[Brettles]

I've added support for all of the states listed in the documentation - please let me know how that goes. Code changes are purely in process-agent-event.py and I've added some notes to the README.