Add Support Cases Amazon Bedrock Plugin (#263)

Co-authored-by: Samuel CHNIBER <[email protected]>

Author: iakov-aws

.github/workflows/python.yml

@@ -22,4 +22,4 @@ jobs:
           pip install cfn-flip pylint urllib3 boto3 bandit
       - name: Pylint all
         run: |
-          python data-collection/utils/pylint.py
+          python utils/pylint.py

.github/workflows/security-scan.yml

@@ -30,4 +30,4 @@ jobs:
           pip install --no-cache-dir packaging cyclonedx-python-lib=='5.2.0' #https://github.com/bridgecrewio/checkov/issues/5841
       - name: Scan all templates
         run: |
-          data-collection/utils/lint.sh
+          utils/lint.sh

README.md

@@ -3,6 +3,7 @@
 
 This repostory contains following elements:
 * [data-collection](/data-collection) - a set of Cloud Formation Templates for collecting data from Management and Linked Accounts. 
+* [case-summarization](/case-summarization) - a Cloud Formation Template for deploying the AWS Support Case Summarization plugin that offers the capability to summarize cases through Generative AI powered by Amazon Bedrock. 
 
 ## Support and Contribution
 

case-summarization/README.md

@@ -0,0 +1,55 @@
+## AWS Support Case Summarization Plugin
+
+### About
+
+This plugin is aimed at augmenting the exerience of the AWS Support Cases Radar which is part of the [Cloud Intelligence Dashboards Framework](https://catalog.workshops.aws/awscid) by leveraging Generative AI powered by Amazon Bedrock to summarize AWS Support Case Communications and help customers achieve operation excellence.
+
+This plugin contains the following elements:
+* [case-summarization](README.md) - a CloudFormation Template for deploying the AWS Support Case Summarization Plugin that integrates seamlessly with the Data Collection Framework.
+
+### Architecture
+
+![Architecture](/plugins/support-case-summarization/images/archi.png)
+
+### Reasonable Defaults
+
+This plugin comes with the following reasonable defaults that can be overriden through the parameters exposed by the CloudFormation template:
+
+| Parameter | Description | Default |
+| --- | --- | --- |
+| BedrockRegion | The AWS Region from which the Summarization is performed | us-east-1 |
+| Instructions | Additional instructions passed to the Large Language Model for the summarization process customizability | '' |
+| Provider | Large Language Model Provider for the summarization process customizability | Anthropic |
+| FoundationModel | Foundation Model to be used for the summarization process | Claude 3.5 Sonnet |
+| InferenceType | Summarization process Inference Type | 'ON_DEMAND' |
+| Temperature | Summarization process Temperature | 0 |
+| MaxTokens | Summarization process Maximum Tokens | 8096 |
+| MaxRetries | Summarization process Maximum Retries | 30 |
+| Timeout | Summarization process Timeout in seconds | 60 |
+| BatchSize | Summarization process Batch Size for parallel processing | 1 |
+
+### Installation
+
+#### 1. Enable Amazon Bedrock Target Model Access In the Data Collection Account
+
+- See [Add or remove access to Amazon Bedrock foundation models](https://docs.aws.amazon.com/bedrock/latest/userguide/model-access-modify.html) for guidance.
+
+#### 2. Deploy the AWS Support Case Summarization Stack In the Data Collection Account
+
+    * <kbd> <br> [Launch Stack >>](https://console.aws.amazon.com/cloudformation/home#/stacks/create/review?&templateURL=https://aws-managed-cost-intelligence-dashboards-us-east-1.s3.amazonaws.com/cfn/plugins/support-case-summarization/deploy/case-summarization.yaml&stackName=CidSupportCaseSummarizationStack&param_BedrockRegion=REPLACE%20WITH%20TARGET%20REGION)  <br> </kbd>
+
+## Support and Contribution
+
+See [CONTRIBUTING](CONTRIBUTING.md) for more information.
+
+## Security
+
+See [SECURITY](SECURITY.md) for more information.
+
+## Limitations
+
+As of today, the AWS Support Cases Summarization plugin does not make use of Amazon Bedrock Guardrails. See [issue](https://github.com/run-llama/llama_index/issues/17217).
+
+## License
+
+This project is licensed under the Apache-2.0 License.