@@ -1106,12 +1106,23 @@ namespace Connect
11061106
11071107 /**
11081108 * <p>Creates a new predefined attribute for the specified Amazon Connect instance.
1109- * <i>Predefined attributes</i> are attributes in an Amazon Connect instance that
1110- * can be used to route contacts to an agent or pools of agents within a queue. For
1111- * more information, see <a
1109+ * A <i>predefined attribute</i> is made up of a name and a value.</p> <p>For the
1110+ * predefined attributes per instance quota, see <a
1111+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon
1112+ * Connect quotas</a>.</p> <p> <b>Use cases</b> </p> <p>Following are common uses
1113+ * cases for this API:</p> <ul> <li> <p>Create an attribute for routing proficiency
1114+ * (for example, agent certification) that has predefined values (for example, a
1115+ * list of possible certifications). For more information, see <a
11121116 * href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
1113- * predefined attributes for routing contacts to agents</a>.</p><p><h3>See
1114- * Also:</h3> <a
1117+ * predefined attributes for routing contacts to agents</a>.</p> </li> <li>
1118+ * <p>Create an attribute for business unit name that has a list of predefined
1119+ * business unit names used in your organization. This is a use case where
1120+ * information for a contact varies between transfers or conferences. For more
1121+ * information, see <a
1122+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use
1123+ * contact segment attributes</a>.</p> </li> </ul> <p> <b>Endpoints</b>: See <a
1124+ * href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon
1125+ * Connect endpoints and quotas</a>.</p><p><h3>See Also:</h3> <a
11151126 * href="http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/CreatePredefinedAttribute">AWS
11161127 * API Reference</a></p>
11171128 */
@@ -2750,13 +2761,22 @@ namespace Connect
27502761 }
27512762
27522763 /**
2753- * <p>Describes a predefined attribute for the specified Amazon Connect instance.
2754- * <i>Predefined attributes</i> are attributes in an Amazon Connect instance that
2755- * can be used to route contacts to an agent or pools of agents within a queue. For
2756- * more information, see <a
2764+ * <p>Describes a predefined attribute for the specified Amazon Connect instance. A
2765+ * <i>predefined attribute</i> is made up of a name and a value. You can use
2766+ * predefined attributes for:</p> <ul> <li> <p>Routing proficiency (for example,
2767+ * agent certification) that has predefined values (for example, a list of possible
2768+ * certifications). For more information, see <a
27572769 * href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
2758- * predefined attributes for routing contacts to agents</a>.</p><p><h3>See
2759- * Also:</h3> <a
2770+ * predefined attributes for routing contacts to agents</a>.</p> </li> <li>
2771+ * <p>Contact information that varies between transfers or conferences, such as the
2772+ * name of the business unit handling the contact. For more information, see <a
2773+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use
2774+ * contact segment attributes</a>.</p> </li> </ul> <p>For the predefined attributes
2775+ * per instance quota, see <a
2776+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon
2777+ * Connect quotas</a>.</p> <p> <b>Endpoints</b>: See <a
2778+ * href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon
2779+ * Connect endpoints and quotas</a>.</p><p><h3>See Also:</h3> <a
27602780 * href="http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/DescribePredefinedAttribute">AWS
27612781 * API Reference</a></p>
27622782 */
@@ -4658,13 +4678,22 @@ namespace Connect
46584678 }
46594679
46604680 /**
4661- * <p>Lists predefined attributes for the specified Amazon Connect instance.
4662- * <i>Predefined attributes</i> are attributes in an Amazon Connect instance that
4663- * can be used to route contacts to an agent or pools of agents within a queue. For
4664- * more information, see <a
4681+ * <p>Lists predefined attributes for the specified Amazon Connect instance. A
4682+ * <i>predefined attribute</i> is made up of a name and a value. You can use
4683+ * predefined attributes for:</p> <ul> <li> <p>Routing proficiency (for example,
4684+ * agent certification) that has predefined values (for example, a list of possible
4685+ * certifications). For more information, see <a
46654686 * href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
4666- * predefined attributes for routing contacts to agents</a>.</p><p><h3>See
4667- * Also:</h3> <a
4687+ * predefined attributes for routing contacts to agents</a>.</p> </li> <li>
4688+ * <p>Contact information that varies between transfers or conferences, such as the
4689+ * name of the business unit handling the contact. For more information, see <a
4690+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use
4691+ * contact segment attributes</a>.</p> </li> </ul> <p>For the predefined attributes
4692+ * per instance quota, see <a
4693+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon
4694+ * Connect quotas</a>.</p> <p> <b>Endpoints</b>: See <a
4695+ * href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon
4696+ * Connect endpoints and quotas</a>.</p><p><h3>See Also:</h3> <a
46684697 * href="http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/ListPredefinedAttributes">AWS
46694698 * API Reference</a></p>
46704699 */
@@ -5719,13 +5748,22 @@ namespace Connect
57195748 }
57205749
57215750 /**
5722- * <p>Searches predefined attributes that meet certain criteria. <i>Predefined
5723- * attributes</i> are attributes in an Amazon Connect instance that can be used to
5724- * route contacts to an agent or pools of agents within a queue. For more
5725- * information, see <a
5751+ * <p>Searches predefined attributes that meet certain criteria. A <i>predefined
5752+ * attribute</i> is made up of a name and a value. You can use predefined
5753+ * attributes for:</p> <ul> <li> <p>Routing proficiency (for example, agent
5754+ * certification) that has predefined values (for example, a list of possible
5755+ * certifications). For more information, see <a
57265756 * href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
5727- * predefined attributes for routing contacts to agents</a>.</p><p><h3>See
5728- * Also:</h3> <a
5757+ * predefined attributes for routing contacts to agents</a>.</p> </li> <li>
5758+ * <p>Contact information that varies between transfers or conferences, such as the
5759+ * name of the business unit handling the contact. For more information, see <a
5760+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use
5761+ * contact segment attributes</a>.</p> </li> </ul> <p>For the predefined attributes
5762+ * per instance quota, see <a
5763+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon
5764+ * Connect quotas</a>.</p> <p> <b>Endpoints</b>: See <a
5765+ * href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon
5766+ * Connect endpoints and quotas</a>.</p><p><h3>See Also:</h3> <a
57295767 * href="http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/SearchPredefinedAttributes">AWS
57305768 * API Reference</a></p>
57315769 */
@@ -7448,13 +7486,24 @@ namespace Connect
74487486 }
74497487
74507488 /**
7451- * <p>Updates a predefined attribute for the specified Amazon Connect instance.
7452- * <i>Predefined attributes</i> are attributes in an Amazon Connect instance that
7453- * can be used to route contacts to an agent or pools of agents within a queue. For
7454- * more information, see <a
7489+ * <p>Updates a predefined attribute for the specified Amazon Connect instance. A
7490+ * <i>predefined attribute</i> is made up of a name and a value.</p> <p>For the
7491+ * predefined attributes per instance quota, see <a
7492+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html#connect-quotas">Amazon
7493+ * Connect quotas</a>.</p> <p> <b>Use cases</b> </p> <p>Following are common uses
7494+ * cases for this API:</p> <ul> <li> <p>Update routing proficiency (for example,
7495+ * agent certification) that has predefined values (for example, a list of possible
7496+ * certifications). For more information, see <a
74557497 * href="https://docs.aws.amazon.com/connect/latest/adminguide/predefined-attributes.html">Create
7456- * predefined attributes for routing contacts to agents</a>.</p><p><h3>See
7457- * Also:</h3> <a
7498+ * predefined attributes for routing contacts to agents</a>.</p> </li> <li>
7499+ * <p>Update an attribute for business unit name that has a list of predefined
7500+ * business unit names used in your organization. This is a use case where
7501+ * information for a contact varies between transfers or conferences. For more
7502+ * information, see <a
7503+ * href="https://docs.aws.amazon.com/connect/latest/adminguide/use-contact-segment-attributes.html">Use
7504+ * contact segment attributes</a>.</p> </li> </ul> <p> <b>Endpoints</b>: See <a
7505+ * href="https://docs.aws.amazon.com/general/latest/gr/connect_region.html">Amazon
7506+ * Connect endpoints and quotas</a>.</p><p><h3>See Also:</h3> <a
74587507 * href="http://docs.aws.amazon.com/goto/WebAPI/connect-2017-08-08/UpdatePredefinedAttribute">AWS
74597508 * API Reference</a></p>
74607509 */
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