feat(client-connect): This release introduces ChatMetrics to the model, providing comprehensive analytics insights for Amazon Connect chat conversations. Users can access these detailed metrics through the AWS Connect API by using the DescribeContact operation with their specific instance and contact IDs

Author: awstools

clients/client-connect/src/commands/CreateContactCommand.ts

@@ -30,11 +30,28 @@ export interface CreateContactCommandOutput extends CreateContactResponse, __Met
 
 /**
  * <important>
- *             <p>Only the EMAIL and VOICE channels are supported. The supported initiation methods for EMAIL
- *     are: OUTBOUND, AGENT_REPLY, and FLOW. For VOICE the supported initiation methods are TRANSFER
- *     and the subtype connect:ExternalAudio. </p>
+ *             <p>Only the VOICE, EMAIL, and TASK channels are supported. </p>
+ *             <ul>
+ *                <li>
+ *                   <p>For VOICE: The supported initiation method is <code>TRANSFER</code>. The contacts created
+ *       with this initiation method have a subtype <code>connect:ExternalAudio</code>. </p>
+ *                </li>
+ *                <li>
+ *                   <p>For EMAIL: The supported initiation methods are <code>OUTBOUND</code>,
+ *        <code>AGENT_REPLY</code>, and <code>FLOW</code>. </p>
+ *                </li>
+ *                <li>
+ *                   <p>For TASK: The supported initiation method is <code>API</code>. Contacts created with this
+ *       API have a sub-type of <code>connect:ExternalTask</code>.</p>
+ *                </li>
+ *             </ul>
  *          </important>
- *          <p>Creates a new EMAIL or VOICE contact. </p>
+ *          <p>Creates a new VOICE, EMAIL, or TASK contact. </p>
+ *          <p>After a contact is created, you can move it to the desired state by using the
+ *     <code>InitiateAs</code> parameter. While you can use API to create task contacts that are in the
+ *     <code>COMPLETED</code> state, you must contact Amazon Web Services Support before using it for
+ *    bulk import use cases. Bulk import causes your requests to be throttled or fail if your
+ *    CreateContact limits aren't high enough. </p>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript

clients/client-connect/src/commands/DescribeContactCommand.ts

@@ -276,6 +276,40 @@ export interface DescribeContactCommandOutput extends DescribeContactResponse, _
  * //         },
  * //       },
  * //     },
+ * //     ChatMetrics: { // ChatMetrics
+ * //       ChatContactMetrics: { // ChatContactMetrics
+ * //         MultiParty: true || false,
+ * //         TotalMessages: Number("int"),
+ * //         TotalBotMessages: Number("int"),
+ * //         TotalBotMessageLengthInChars: Number("int"),
+ * //         ConversationCloseTimeInMillis: Number("long"),
+ * //         ConversationTurnCount: Number("int"),
+ * //         AgentFirstResponseTimestamp: new Date("TIMESTAMP"),
+ * //         AgentFirstResponseTimeInMillis: Number("long"),
+ * //       },
+ * //       AgentMetrics: { // ParticipantMetrics
+ * //         ParticipantId: "STRING_VALUE",
+ * //         ParticipantType: "ALL" || "MANAGER" || "AGENT" || "CUSTOMER" || "THIRDPARTY",
+ * //         ConversationAbandon: true || false,
+ * //         MessagesSent: Number("int"),
+ * //         NumResponses: Number("int"),
+ * //         MessageLengthInChars: Number("int"),
+ * //         TotalResponseTimeInMillis: Number("long"),
+ * //         MaxResponseTimeInMillis: Number("long"),
+ * //         LastMessageTimestamp: new Date("TIMESTAMP"),
+ * //       },
+ * //       CustomerMetrics: {
+ * //         ParticipantId: "STRING_VALUE",
+ * //         ParticipantType: "ALL" || "MANAGER" || "AGENT" || "CUSTOMER" || "THIRDPARTY",
+ * //         ConversationAbandon: true || false,
+ * //         MessagesSent: Number("int"),
+ * //         NumResponses: Number("int"),
+ * //         MessageLengthInChars: Number("int"),
+ * //         TotalResponseTimeInMillis: Number("long"),
+ * //         MaxResponseTimeInMillis: Number("long"),
+ * //         LastMessageTimestamp: new Date("TIMESTAMP"),
+ * //       },
+ * //     },
  * //     DisconnectDetails: { // DisconnectDetails
  * //       PotentialDisconnectIssue: "STRING_VALUE",
  * //     },

clients/client-connect/src/commands/ListPhoneNumbersCommand.ts

@@ -6,7 +6,8 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { ListPhoneNumbersRequest, ListPhoneNumbersResponse } from "../models/models_1";
+import { ListPhoneNumbersRequest } from "../models/models_1";
+import { ListPhoneNumbersResponse } from "../models/models_2";
 import { de_ListPhoneNumbersCommand, se_ListPhoneNumbersCommand } from "../protocols/Aws_restJson1";
 
 /**

clients/client-connect/src/commands/ListPhoneNumbersV2Command.ts

@@ -6,8 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { ListPhoneNumbersV2Request } from "../models/models_1";
-import { ListPhoneNumbersV2Response } from "../models/models_2";
+import { ListPhoneNumbersV2Request, ListPhoneNumbersV2Response } from "../models/models_2";
 import { de_ListPhoneNumbersV2Command, se_ListPhoneNumbersV2Command } from "../protocols/Aws_restJson1";
 
 /**

clients/client-connect/src/commands/UpdateParticipantRoleConfigCommand.ts

@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { UpdateParticipantRoleConfigRequest, UpdateParticipantRoleConfigResponse } from "../models/models_2";
+import { UpdateParticipantRoleConfigRequest, UpdateParticipantRoleConfigResponse } from "../models/models_3";
 import {
   de_UpdateParticipantRoleConfigCommand,
   se_UpdateParticipantRoleConfigCommand,

clients/client-connect/src/commands/UpdatePhoneNumberCommand.ts

@@ -6,8 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { UpdatePhoneNumberRequest } from "../models/models_2";
-import { UpdatePhoneNumberResponse } from "../models/models_3";
+import { UpdatePhoneNumberRequest, UpdatePhoneNumberResponse } from "../models/models_3";
 import { de_UpdatePhoneNumberCommand, se_UpdatePhoneNumberCommand } from "../protocols/Aws_restJson1";
 
 /**