feat(client-connect): Configure holidays and other overrides to hours of operation in advance. During contact handling, Amazon Connect automatically checks for overrides and provides customers with an appropriate flow path. After an override period passes call center automatically reverts to standard hours of operation.

Author: awstools

clients/client-connect/README.md

@@ -465,6 +465,14 @@ CreateHoursOfOperation
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/CreateHoursOfOperationCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/CreateHoursOfOperationCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/CreateHoursOfOperationCommandOutput/)
 
+</details>
+<details>
+<summary>
+CreateHoursOfOperationOverride
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/CreateHoursOfOperationOverrideCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/CreateHoursOfOperationOverrideCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/CreateHoursOfOperationOverrideCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -689,6 +697,14 @@ DeleteHoursOfOperation
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/DeleteHoursOfOperationCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DeleteHoursOfOperationCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DeleteHoursOfOperationCommandOutput/)
 
+</details>
+<details>
+<summary>
+DeleteHoursOfOperationOverride
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/DeleteHoursOfOperationOverrideCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DeleteHoursOfOperationOverrideCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DeleteHoursOfOperationOverrideCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -905,6 +921,14 @@ DescribeHoursOfOperation
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/DescribeHoursOfOperationCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DescribeHoursOfOperationCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DescribeHoursOfOperationCommandOutput/)
 
+</details>
+<details>
+<summary>
+DescribeHoursOfOperationOverride
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/DescribeHoursOfOperationOverrideCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DescribeHoursOfOperationOverrideCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/DescribeHoursOfOperationOverrideCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -1185,6 +1209,14 @@ GetCurrentUserData
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/GetCurrentUserDataCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/GetCurrentUserDataCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/GetCurrentUserDataCommandOutput/)
 
+</details>
+<details>
+<summary>
+GetEffectiveHoursOfOperations
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/GetEffectiveHoursOfOperationsCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/GetEffectiveHoursOfOperationsCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/GetEffectiveHoursOfOperationsCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -1369,6 +1401,14 @@ ListFlowAssociations
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/ListFlowAssociationsCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ListFlowAssociationsCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ListFlowAssociationsCommandOutput/)
 
+</details>
+<details>
+<summary>
+ListHoursOfOperationOverrides
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/ListHoursOfOperationOverridesCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ListHoursOfOperationOverridesCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/ListHoursOfOperationOverridesCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -1729,6 +1769,14 @@ SearchEmailAddresses
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/SearchEmailAddressesCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchEmailAddressesCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchEmailAddressesCommandOutput/)
 
+</details>
+<details>
+<summary>
+SearchHoursOfOperationOverrides
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/SearchHoursOfOperationOverridesCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchHoursOfOperationOverridesCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/SearchHoursOfOperationOverridesCommandOutput/)
+
 </details>
 <details>
 <summary>
@@ -2129,6 +2177,14 @@ UpdateHoursOfOperation
 
 [Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/UpdateHoursOfOperationCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/UpdateHoursOfOperationCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/UpdateHoursOfOperationCommandOutput/)
 
+</details>
+<details>
+<summary>
+UpdateHoursOfOperationOverride
+</summary>
+
+[Command API Reference](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/UpdateHoursOfOperationOverrideCommand/) / [Input](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/UpdateHoursOfOperationOverrideCommandInput/) / [Output](https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/Package/-aws-sdk-client-connect/Interface/UpdateHoursOfOperationOverrideCommandOutput/)
+
 </details>
 <details>
 <summary>