feat(client-connect): This release includes changes to DescribeContact API's response by including ConnectedToSystemTimestamp, RoutingCriteria, Customer, Campaign, AnsweringMachineDetectionStatus, CustomerVoiceActivity, QualityMetrics, DisconnectDetails, and SegmentAttributes information from a contact in Amazon Connect.

awstools · awstools · commit d52597c551f5 · 2024-05-29T18:16:54.000Z
diff --git a/clients/client-connect/src/commands/ClaimPhoneNumberCommand.ts b/clients/client-connect/src/commands/ClaimPhoneNumberCommand.ts
@@ -38,16 +38,16 @@ export interface ClaimPhoneNumberCommandOutput extends ClaimPhoneNumberResponse,
  *     the <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DescribePhoneNumber.html">DescribePhoneNumber</a> API to verify the status of a previous <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_ClaimPhoneNumber.html">ClaimPhoneNumber</a>
  *     operation.</p>
  *          </important>
- *          <p>If you plan to claim and release numbers frequently during a 30 day period,
+ *          <p>If you plan to claim and release numbers frequently,
  *                 contact us for a service quota exception. Otherwise, it is possible you will be blocked from
- *                 claiming and releasing any more numbers until 30 days past the oldest number
+ *                 claiming and releasing any more numbers until up to 180 days past the oldest number
  *                 released has expired.</p>
  *          <p>By default you can claim and release up to 200% of your maximum number of active
- *                 phone numbers during any 30 day period. If you claim and release phone numbers using
- *                 the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number
- *                 service level quota, you will be blocked from claiming any more numbers until 30
+ *                 phone numbers. If you claim and release phone numbers using
+ *                 the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number
+ *                 service level quota, you will be blocked from claiming any more numbers until 180
  *                 days past the oldest number released has expired. </p>
- *          <p>For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30
+ *          <p>For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180
  *                 day period you release 99, claim 99, and then release 99, you will have exceeded the
  *                 200% limit. At that point you are blocked from claiming any more numbers until you
  *                 open an Amazon Web Services support ticket.</p>
diff --git a/clients/client-connect/src/commands/DescribeContactCommand.ts b/clients/client-connect/src/commands/DescribeContactCommand.ts
@@ -6,11 +6,8 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import {
-  DescribeContactRequest,
-  DescribeContactResponse,
-  DescribeContactResponseFilterSensitiveLog,
-} from "../models/models_0";
+import { DescribeContactRequest } from "../models/models_0";
+import { DescribeContactResponse, DescribeContactResponseFilterSensitiveLog } from "../models/models_2";
 import { de_DescribeContactCommand, se_DescribeContactCommand } from "../protocols/Aws_restJson1";
 
 /**
@@ -69,6 +66,31 @@ export interface DescribeContactCommandOutput extends DescribeContactResponse, _
  * //       Id: "STRING_VALUE",
  * //       ConnectedToAgentTimestamp: new Date("TIMESTAMP"),
  * //       AgentPauseDurationInSeconds: Number("int"),
+ * //       HierarchyGroups: { // HierarchyGroups
+ * //         Level1: { // AgentHierarchyGroup
+ * //           Arn: "STRING_VALUE",
+ * //         },
+ * //         Level2: {
+ * //           Arn: "STRING_VALUE",
+ * //         },
+ * //         Level3: {
+ * //           Arn: "STRING_VALUE",
+ * //         },
+ * //         Level4: {
+ * //           Arn: "STRING_VALUE",
+ * //         },
+ * //         Level5: {
+ * //           Arn: "STRING_VALUE",
+ * //         },
+ * //       },
+ * //       DeviceInfo: { // DeviceInfo
+ * //         PlatformName: "STRING_VALUE",
+ * //         PlatformVersion: "STRING_VALUE",
+ * //         OperatingSystem: "STRING_VALUE",
+ * //       },
+ * //       Capabilities: { // ParticipantCapabilities
+ * //         Video: "SEND",
+ * //       },
  * //     },
  * //     InitiationTimestamp: new Date("TIMESTAMP"),
  * //     DisconnectTimestamp: new Date("TIMESTAMP"),
@@ -87,6 +109,91 @@ export interface DescribeContactCommandOutput extends DescribeContactResponse, _
  * //     Tags: { // ContactTagMap
  * //       "<keys>": "STRING_VALUE",
  * //     },
+ * //     ConnectedToSystemTimestamp: new Date("TIMESTAMP"),
+ * //     RoutingCriteria: { // RoutingCriteria
+ * //       Steps: [ // Steps
+ * //         { // Step
+ * //           Expiry: { // Expiry
+ * //             DurationInSeconds: Number("int"),
+ * //             ExpiryTimestamp: new Date("TIMESTAMP"),
+ * //           },
+ * //           Expression: { // Expression
+ * //             AttributeCondition: { // AttributeCondition
+ * //               Name: "STRING_VALUE",
+ * //               Value: "STRING_VALUE",
+ * //               ProficiencyLevel: Number("float"),
+ * //               ComparisonOperator: "STRING_VALUE",
+ * //             },
+ * //             AndExpression: [ // Expressions
+ * //               {
+ * //                 AttributeCondition: {
+ * //                   Name: "STRING_VALUE",
+ * //                   Value: "STRING_VALUE",
+ * //                   ProficiencyLevel: Number("float"),
+ * //                   ComparisonOperator: "STRING_VALUE",
+ * //                 },
+ * //                 AndExpression: [
+ * //                   "<Expression>",
+ * //                 ],
+ * //                 OrExpression: [
+ * //                   "<Expression>",
+ * //                 ],
+ * //               },
+ * //             ],
+ * //             OrExpression: [
+ * //               "<Expression>",
+ * //             ],
+ * //           },
+ * //           Status: "ACTIVE" || "INACTIVE" || "JOINED" || "EXPIRED",
+ * //         },
+ * //       ],
+ * //       ActivationTimestamp: new Date("TIMESTAMP"),
+ * //       Index: Number("int"),
+ * //     },
+ * //     Customer: { // Customer
+ * //       DeviceInfo: {
+ * //         PlatformName: "STRING_VALUE",
+ * //         PlatformVersion: "STRING_VALUE",
+ * //         OperatingSystem: "STRING_VALUE",
+ * //       },
+ * //       Capabilities: {
+ * //         Video: "SEND",
+ * //       },
+ * //     },
+ * //     Campaign: { // Campaign
+ * //       CampaignId: "STRING_VALUE",
+ * //     },
+ * //     AnsweringMachineDetectionStatus: "ANSWERED" || "UNDETECTED" || "ERROR" || "HUMAN_ANSWERED" || "SIT_TONE_DETECTED" || "SIT_TONE_BUSY" || "SIT_TONE_INVALID_NUMBER" || "FAX_MACHINE_DETECTED" || "VOICEMAIL_BEEP" || "VOICEMAIL_NO_BEEP" || "AMD_UNRESOLVED" || "AMD_UNANSWERED" || "AMD_ERROR" || "AMD_NOT_APPLICABLE",
+ * //     CustomerVoiceActivity: { // CustomerVoiceActivity
+ * //       GreetingStartTimestamp: new Date("TIMESTAMP"),
+ * //       GreetingEndTimestamp: new Date("TIMESTAMP"),
+ * //     },
+ * //     QualityMetrics: { // QualityMetrics
+ * //       Agent: { // AgentQualityMetrics
+ * //         Audio: { // AudioQualityMetricsInfo
+ * //           QualityScore: Number("float"),
+ * //           PotentialQualityIssues: [ // PotentialAudioQualityIssues
+ * //             "STRING_VALUE",
+ * //           ],
+ * //         },
+ * //       },
+ * //       Customer: { // CustomerQualityMetrics
+ * //         Audio: {
+ * //           QualityScore: Number("float"),
+ * //           PotentialQualityIssues: [
+ * //             "STRING_VALUE",
+ * //           ],
+ * //         },
+ * //       },
+ * //     },
+ * //     DisconnectDetails: { // DisconnectDetails
+ * //       PotentialDisconnectIssue: "STRING_VALUE",
+ * //     },
+ * //     SegmentAttributes: { // SegmentAttributes
+ * //       "<keys>": { // SegmentAttributeValue
+ * //         ValueString: "STRING_VALUE",
+ * //       },
+ * //     },
  * //   },
  * // };
  *
diff --git a/clients/client-connect/src/commands/DescribeContactFlowCommand.ts b/clients/client-connect/src/commands/DescribeContactFlowCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { DescribeContactFlowRequest, DescribeContactFlowResponse } from "../models/models_0";
+import { DescribeContactFlowRequest, DescribeContactFlowResponse } from "../models/models_1";
 import { de_DescribeContactFlowCommand, se_DescribeContactFlowCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/DescribeContactFlowModuleCommand.ts b/clients/client-connect/src/commands/DescribeContactFlowModuleCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { DescribeContactFlowModuleRequest, DescribeContactFlowModuleResponse } from "../models/models_0";
+import { DescribeContactFlowModuleRequest, DescribeContactFlowModuleResponse } from "../models/models_1";
 import { de_DescribeContactFlowModuleCommand, se_DescribeContactFlowModuleCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/DescribeEvaluationFormCommand.ts b/clients/client-connect/src/commands/DescribeEvaluationFormCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { DescribeEvaluationFormRequest } from "../models/models_0";
+import { DescribeEvaluationFormRequest } from "../models/models_1";
 import { DescribeEvaluationFormResponse } from "../models/models_2";
 import { de_DescribeEvaluationFormCommand, se_DescribeEvaluationFormCommand } from "../protocols/Aws_restJson1";
 
diff --git a/clients/client-connect/src/commands/DescribeHoursOfOperationCommand.ts b/clients/client-connect/src/commands/DescribeHoursOfOperationCommand.ts
@@ -6,8 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { DescribeHoursOfOperationRequest } from "../models/models_0";
-import { DescribeHoursOfOperationResponse } from "../models/models_1";
+import { DescribeHoursOfOperationRequest, DescribeHoursOfOperationResponse } from "../models/models_1";
 import { de_DescribeHoursOfOperationCommand, se_DescribeHoursOfOperationCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/ListViewVersionsCommand.ts b/clients/client-connect/src/commands/ListViewVersionsCommand.ts
@@ -10,7 +10,7 @@ import {
   ListViewVersionsRequest,
   ListViewVersionsResponse,
   ListViewVersionsResponseFilterSensitiveLog,
-} from "../models/models_1";
+} from "../models/models_2";
 import { de_ListViewVersionsCommand, se_ListViewVersionsCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/ListViewsCommand.ts b/clients/client-connect/src/commands/ListViewsCommand.ts
@@ -6,7 +6,8 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { ListViewsRequest, ListViewsResponse, ListViewsResponseFilterSensitiveLog } from "../models/models_1";
+import { ListViewsRequest } from "../models/models_1";
+import { ListViewsResponse, ListViewsResponseFilterSensitiveLog } from "../models/models_2";
 import { de_ListViewsCommand, se_ListViewsCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/MonitorContactCommand.ts b/clients/client-connect/src/commands/MonitorContactCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { MonitorContactRequest, MonitorContactResponse } from "../models/models_1";
+import { MonitorContactRequest, MonitorContactResponse } from "../models/models_2";
 import { de_MonitorContactCommand, se_MonitorContactCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/PauseContactCommand.ts b/clients/client-connect/src/commands/PauseContactCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { PauseContactRequest, PauseContactResponse } from "../models/models_1";
+import { PauseContactRequest, PauseContactResponse } from "../models/models_2";
 import { de_PauseContactCommand, se_PauseContactCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/PutUserStatusCommand.ts b/clients/client-connect/src/commands/PutUserStatusCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { PutUserStatusRequest, PutUserStatusResponse } from "../models/models_1";
+import { PutUserStatusRequest, PutUserStatusResponse } from "../models/models_2";
 import { de_PutUserStatusCommand, se_PutUserStatusCommand } from "../protocols/Aws_restJson1";
 
 /**
diff --git a/clients/client-connect/src/commands/ReleasePhoneNumberCommand.ts b/clients/client-connect/src/commands/ReleasePhoneNumberCommand.ts
@@ -6,7 +6,7 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { ReleasePhoneNumberRequest } from "../models/models_1";
+import { ReleasePhoneNumberRequest } from "../models/models_2";
 import { de_ReleasePhoneNumberCommand, se_ReleasePhoneNumberCommand } from "../protocols/Aws_restJson1";
 
 /**
@@ -32,20 +32,20 @@ export interface ReleasePhoneNumberCommandOutput extends __MetadataBearer {}
  *          <important>
  *             <p>To release phone numbers from a traffic distribution group, use the <code>ReleasePhoneNumber</code> API, not the
  *     Amazon Connect admin website.</p>
- *             <p>After releasing a phone number, the phone number enters into a cooldown period of 30 days.
- *     It cannot be searched for or claimed again until the period has ended. If you accidentally
- *     release a phone number, contact Amazon Web Services Support.</p>
+ *             <p>After releasing a phone number, the phone number enters into a cooldown period for up to
+ *     180 days. It cannot be searched for or claimed again until the period has ended. If you
+ *     accidentally release a phone number, contact Amazon Web Services Support.</p>
  *          </important>
- *          <p>If you plan to claim and release numbers frequently during a 30 day period,
+ *          <p>If you plan to claim and release numbers frequently,
  *                 contact us for a service quota exception. Otherwise, it is possible you will be blocked from
- *                 claiming and releasing any more numbers until 30 days past the oldest number
+ *                 claiming and releasing any more numbers until up to 180 days past the oldest number
  *                 released has expired.</p>
  *          <p>By default you can claim and release up to 200% of your maximum number of active
- *                 phone numbers during any 30 day period. If you claim and release phone numbers using
- *                 the UI or API during a rolling 30 day cycle that exceeds 200% of your phone number
- *                 service level quota, you will be blocked from claiming any more numbers until 30
+ *                 phone numbers. If you claim and release phone numbers using
+ *                 the UI or API during a rolling 180 day cycle that exceeds 200% of your phone number
+ *                 service level quota, you will be blocked from claiming any more numbers until 180
  *                 days past the oldest number released has expired. </p>
- *          <p>For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 30
+ *          <p>For example, if you already have 99 claimed numbers and a service level quota of 99 phone numbers, and in any 180
  *                 day period you release 99, claim 99, and then release 99, you will have exceeded the
  *                 200% limit. At that point you are blocked from claiming any more numbers until you
  *                 open an Amazon Web Services support ticket.</p>
diff --git a/clients/client-connect/src/commands/StopContactCommand.ts b/clients/client-connect/src/commands/StopContactCommand.ts
@@ -39,6 +39,12 @@ export interface StopContactCommandOutput extends StopContactResponse, __Metadat
  *             <li>
  *                <p>QUEUE_TRANSFER</p>
  *             </li>
+ *             <li>
+ *                <p>EXTERNAL_OUTBOUND</p>
+ *             </li>
+ *             <li>
+ *                <p>MONITOR</p>
+ *             </li>
  *          </ul>
  *          <p>Chat and task contacts can be terminated in any state, regardless of initiation
  *    method.</p>
diff --git a/clients/client-connect/src/commands/UpdateContactRoutingDataCommand.ts b/clients/client-connect/src/commands/UpdateContactRoutingDataCommand.ts
@@ -27,8 +27,7 @@ export interface UpdateContactRoutingDataCommandInput extends UpdateContactRouti
 export interface UpdateContactRoutingDataCommandOutput extends UpdateContactRoutingDataResponse, __MetadataBearer {}
 
 /**
- * <p>This API is in preview release for Amazon Connect and is subject to change.</p>
- *          <p>Updates routing priority and age on the contact (<b>QueuePriority</b> and <b>QueueTimeAdjustmentInSeconds</b>).
+ * <p>Updates routing priority and age on the contact (<b>QueuePriority</b> and <b>QueueTimeAdjustmentInSeconds</b>).
  *    These properties can be used to change a customer's position in the queue. For example, you can
  *    move a contact to the back of the queue by setting a lower routing priority relative to other
  *    contacts in queue; or you can move a contact to the front of the queue by increasing the routing
@@ -37,6 +36,10 @@ export interface UpdateContactRoutingDataCommandOutput extends UpdateContactRout
  *    its position in queue, and not its actual queue wait time as reported through metrics. These
  *    properties can also be updated by using <a href="https://docs.aws.amazon.com/connect/latest/adminguide/change-routing-priority.html">the Set routing priority / age flow
  *     block</a>.</p>
+ *          <note>
+ *             <p>Either <b>QueuePriority</b> or <b>QueueTimeAdjustmentInSeconds</b> should be provided within the request body, but not
+ *     both.</p>
+ *          </note>
  * @example
  * Use a bare-bones client and the command you need to make an API call.
  * ```javascript
diff --git a/clients/client-connect/src/models/models_0.ts b/clients/client-connect/src/models/models_0.ts
diff --git a/clients/client-connect/src/models/models_1.ts b/clients/client-connect/src/models/models_1.ts
diff --git a/clients/client-connect/src/models/models_2.ts b/clients/client-connect/src/models/models_2.ts
diff --git a/clients/client-connect/src/protocols/Aws_restJson1.ts b/clients/client-connect/src/protocols/Aws_restJson1.ts
diff --git a/codegen/sdk-codegen/aws-models/connect.json b/codegen/sdk-codegen/aws-models/connect.json
