Provide ContactFlow association with claimed DID

[jose-batres]

Describe the issue

Is it possible to add a feature to the 'DescribePhoneNumberCommand' API call to return data regarding a DID number and whether it has a ContactFlow associated to it? I haven't found a command that can show me the contact flow associated with a DID number in question.

Links

https://docs.aws.amazon.com/AWSJavaScriptSDK/v3/latest/client/connect/command/DescribePhoneNumberCommand/

[aBurmeseDev]

Hey @jose-batres - thanks for submitting this feature request.

Could you elaborate more on specific output you're looking to get using this command? This operation gives details and status of a phone number that’s claimed to your Amazon Connect instance or traffic distribution group. If you're looking specific to "DID" phone number type, you could use PhoneNumberType parameter.

PhoneNumberType: "DID",

Also note that if your request requires modifications to the underlying service model, that's beyond the scope of what our SDK team can directly address. In such cases, you would need to contact the service team directly via AWS Support.

[jose-batres]

Hi @aBurmeseDev -
When a new DID number is created, you have the option to associate a ContactFlow to that DID. We use the method AssociatePhoneNumberContactFlowCommand to do that. However I can't find a method which can show me what ContactFlow is associated to a DID apart from looking at the Connect console.

I think it would be useful if that value (ContactFlow associated to a DID) would be present in the response coming back from the DescribePhoneNumberCommand. I think, as you said, that may be something that AWS support would have to look at since the docs don't.

[aBurmeseDev]

@jose-batres - thanks for sharing your use case. Since this requires changes to the underlying service models and we, SDK team, don't directly modify the service models that define the API responses, I'd recommend reaching out to service team directly via AWS Support.