🐛 sentry: Issue list not working with SaaS offering #6694
Description
Workspace
sentry
📜 Description
After configuring the Sentry plugin, the issue list for entities seems to be empty, when changing the time range it displays the error message:
TypeError: Cannot read properties of undefined (reading 'error')
at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:1:2869
at Object.create (https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:549423)
at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:550495
at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:550930
at https://backstage.instance/static/5408.eb5b6e3d.chunk.js:9:551325
at W (https://backstage.instance/static/5408.eb5b6e3d.chunk.js:1:2945)
at ad (https://backstage.instance/static/module-react-dom.f09873e1.js:1:58512)
at i (https://backstage.instance/static/module-react-dom.f09873e1.js:1:119372)
at oD (https://backstage.instance/static/module-react-dom.f09873e1.js:1:99049)
at oR (https://backstage.instance/static/module-react-dom.f09873e1.js:1:98919)
at ox (https://backstage.instance/static/module-react-dom.f09873e1.js:1:95690)
at oz (https://backstage.instance/static/module-react-dom.f09873e1.js:1:96079)
at r8 (https://backstage.instance/static/module-react-dom.f09873e1.js:1:44918)
at https://backstage.instance/static/module-react-dom.f09873e1.js:1:93604
The following request to the backend for the entity does return results:
GET https://backstage.instance/api/proxy/sentry/api/0/projects/myOrgId/myProjectId/issues/?statsPeriod=24h
Content-Type: application/json
[
{
"id": "issueId",
"shareId": null,
"shortId": "PROJ-2F",
"title": "AttributeError: module 'xx.__version__' has no attribute 'replace'",
"culprit": "xx.markdown.table in add_row",
"permalink": "https://xxx.sentry.io/issues/84581034/",
"logger": null,
"level": "warning",
"status": "unresolved",
"statusDetails": {},
"substatus": "new",
"isPublic": false,
"platform": "python",
"project": {
"id": "xxx",
"name": "xxx",
"slug": "xxxx",
"platform": "python"
},
"type": "error",
"metadata": {
"value": "module 'xxx.__version__' has no attribute 'replace'",
"type": "AttributeError",
"filename": "xxx/markdown/table.py",
"function": "add_row",
"in_app_frame_mix": "system-only",
"sdk": {
"name": "sentry.python",
"name_normalized": "sentry.python"
},
"initial_priority": 50,
"title": null
},
"numComments": 0,
"assignedTo": null,
"isBookmarked": false,
"isSubscribed": false,
"subscriptionDetails": null,
"hasSeen": false,
"annotations": [],
"issueType": "error",
"issueCategory": "error",
"priority": "medium",
"priorityLockedAt": null,
"seerFixabilityScore": null,
"seerAutofixLastTriggered": null,
"isUnhandled": true,
"count": "5",
"userCount": 1,
"firstSeen": "2025-12-22T17:29:54.362486Z",
"lastSeen": "2025-12-22T17:37:15.553055Z",
"stats": {
"24h": [
[
1766916000,
0
],
[
1766919600,
0
],
[
1766923200,
0
],
[
1766926800,
0
],
[
1766930400,
0
],
[
1766934000,
0
],
[
1766937600,
0
],
[
1766941200,
0
],
[
1766944800,
0
],
[
1766948400,
0
],
[
1766952000,
0
],
[
1766955600,
0
],
[
1766959200,
0
],
[
1766962800,
0
],
[
1766966400,
0
],
[
1766970000,
0
],
[
1766973600,
0
],
[
1766977200,
0
],
[
1766980800,
0
],
[
1766984400,
0
],
[
1766988000,
0
],
[
1766991600,
0
],
[
1766995200,
0
],
[
1766998800,
0
]
]
}
},
# and more ...
]However the list stays empty
👍 Expected behavior
Issues load properly and on changing the time range it does not crash with an error message.
👎 Actual Behavior with Screenshots
👟 Reproduction steps
- Set up sentry with SaaS offering following the onboarding guide
- Try to load issues for an entity using the sentry.io API
📃 Provide the context for the Bug.
Basically, makes the sentry plugin useless.
👀 Have you spent some time to check if this bug has been raised before?
- I checked and didn't find similar issue
🏢 Have you read the Code of Conduct?
- I have read the Code of Conduct
Are you willing to submit PR?
No, but I'm happy to collaborate on a PR with someone else