Billing/Subscription --> HTTP 500

[syntegris-sec]

Steps To Reproduce

1. Go to self-hosted instance (on prem standard deployment, NO 'universal deployment')
2. Click on 'Admin Console'
3. Click on 'Billing/Subscription'

Expected Result

Page for license mgmt opens as usual.
As a paying customer, we would highly appreciate your commitment to address this issue.

Providing billing infrastructure is in your own interest, isnt it ;-)

Actual Result

HTTP 500
GET https://bw.syntegris.de/api/organizations/xx-xxxx-xx/subscription 500 (Internal Server Error)
in api.service.ts:1571

Brave Browser Console Log
{message: "An unhandled server error has occurred.", validationErrors: null, exceptionMessage: null,…}
exceptionMessage
:
null
exceptionStackTrace
:
null
innerExceptionMessage
:
null
message
:
"An unhandled server error has occurred."
object
:
"error"
validationErrors
:
null

Screenshots or Videos

No response

Additional Context

No response

Build Version

2025.4.0

Environment

Self-Hosted

Environment Details

No response

Issue Tracking Info

• I understand that work is tracked outside of Github. A PR will be linked to this issue should one be opened to address it, but Bitwarden doesn't use fields like "assigned", "milestone", or "project" to track progress.

[syntegris-sec]

For more detailed logs someone posted before me, please also see:
bitwarden/self-host#368

[cbbit]

Hi there,

I attempted to reproduce your issue and was unable to do so.

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You can include a link to this issue in the message content.

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The issue here will be closed.

Thanks!