[Support]: Google Chrome unable to load reviews from Reolink RLC-840A: UI shows a spinning wheel forever

[f18m]

Checklist

• I have updated to the latest available Frigate version.
• I have cleared the cache of my browser.
• I have tried a different browser to see if it is related to my browser.
• I have tried reproducing the issue in incognito mode to rule out problems with any third party extensions or plugins I have installed.
• I have asked the AI at https://docs.frigate.video about my issue.

Describe the problem you are having

I consistently see a failure on my Google Chrome Version 145.0.7632.116 (Official Build) (64-bit), all reviews coming from one specific camera (Reolink) fail to play.
Using Firefox I can view those replays from my Reolink camera just fine.

Steps to reproduce

1. Open Google Chrome
2. Select a random review from my Reolink RLC-840A
3. See the wheel spinning forever
   ...

Version

0.17.0

In which browser(s) are you experiencing the issue with?

Google Chrome Version 145.0.7632.116

Frigate config file

mqtt:
  host: 192.168.1.8 # Mosquitto running as HomeAssistant addon
  user: frigate
  password: frigate
  enabled: true

ffmpeg:
  # this is what should be used for Intel N100 CPU:
  hwaccel_args: preset-intel-qsv-h264

# Optional: Object configuration
# NOTE: Can be overridden at the camera level
objects:
  # Optional: list of objects to track from labelmap.txt (default: shown below)
  track:
    - person
    #- car
  # Optional: filters to reduce false positives for specific object types
  filters:
    person:
      # Optional: minimum width*height of the bounding box for the detected object (default: 0)
      #min_area: 5000
      # Optional: maximum width*height of the bounding box for the detected object (default: 24000000)
      #max_area: 100000
      # Optional: minimum width/height of the bounding box for the detected object (default: 0)
      #min_ratio: 0.5
      # Optional: maximum width/height of the bounding box for the detected object (default: 24000000)
      #max_ratio: 2.0
      # Optional: minimum score for the object to initiate tracking (default: 0.5)
      min_score: 0.75
      # Optional: minimum decimal percentage for tracked object's computed score to be considered a true positive (default: shown below)
      #threshold: 0.7
    #car:
    #  # Optional: minimum score for the object to initiate tracking (default: 0.5)
    #  min_score: 0.75

# the following config is to enable audio replay in the Live view:
go2rtc:
  streams:
    annke_garage: # <- for RTSP streams
      - rtsp://admin:REDACTED@192.168.1.30:554/streaming/channels/102 # <- stream which supports video & aac audio
      - ffmpeg:rtsp_cam#audio=opus   # <- copy of the stream which transcodes audio to the missing codec (usually will be opus)
    reolink_ingresso:
      - rtsp://admin:REDACTED@192.168.2.31:554/h264Preview_01_sub
      - ffmpeg:rtsp_cam#audio=opus   # <- copy of the stream which transcodes audio to the missing codec (usually will be opus)
    annke_balcone:
      - rtsp://admin:REDACTED@192.168.2.32:554/streaming/channels/102
      - ffmpeg:rtsp_cam#audio=opus   # <- copy of the stream which transcodes audio to the missing codec (usually will be opus)
    annke_giardino: # <- for RTSP streams
      - rtsp://admin:REDACTED@192.168.2.34:554/streaming/channels/102 # <- stream which supports video & aac audio
      - ffmpeg:rtsp_cam#audio=opus   # <- copy of the stream which transcodes audio to the missing codec (usually will be opus)
    annke_salotto_interno:
      - rtsp://admin:REDACTED@192.168.2.33:554/streaming/channels/102
      - ffmpeg:rtsp_cam#audio=opus   # <- copy of the stream which transcodes audio to the missing codec (usually will be opus)

audio: # <- do NOT enable audio events for all camera
  enabled: false

cameras:

  # CAMERAS ATTACHED TO 192.168.1.x network
  annke_garage:
    enabled: true
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://admin:REDACTED@192.168.1.30:554/streaming/channels/102
          roles:
            - detect
            - audio
      # high-res stream for recording:
        - path: rtsp://admin:REDACTED@192.168.1.30:554/Streaming/Channels/101
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
    snapshots:
      enabled: true
    audio:
      enabled: True # <- enable audio events for the front_camera
    #motion:
    #  mask:
    #    - 421,647,427,688,33,689,38,650
    zones:
      portone_garage:
        coordinates: 0.275,0,0.688,0,0.694,0.013,0.694,0.106,0.278,0.293
        inertia: 3
        loitering_time: 0
      posto_auto:
        coordinates: 0.363,0.012,0.34,0.4,0.417,0.991,0.997,0.996,0.995,0.01
        inertia: 3
        loitering_time: 5
        #objects: car
    motion:
      mask: 0.016,0.902,0.319,0.899,0.322,0.95,0.014,0.953
      threshold: 35
      contour_area: 10
      improve_contrast: true

  # CAMERAS ATTACHED TO 192.168.2.x network
  reolink_ingresso:
    enabled: true
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://admin:REDACTED@192.168.2.31:554/h264Preview_01_sub
          roles:
            - detect
            #- audio # this produces too many audio detections!!!!
      # high-res stream for recording:
        - path: rtsp://admin:REDACTED@192.168.2.31:554/h264Preview_01_main
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
    snapshots:
      enabled: true
    motion:
      mask: 0.348,0.023,0.347,0.072,0.643,0.071,0.643,0.021
      threshold: 34
      contour_area: 14
      improve_contrast: true
    objects:
      mask: 0,0,0.276,0,0.25,0.425,0.1,0.523,0.143,0.981,0.01,1
  annke_balcone:
    enabled: true
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://admin:REDACTED@192.168.2.32:554/streaming/channels/102
          roles:
            - detect
            #- audio # this produces too many audio detections!!!!
      # high-res stream for recording:
        - path: rtsp://admin:REDACTED@192.168.2.32:554/Streaming/Channels/101
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
    snapshots:
      enabled: true
    motion:
      mask:
        - 0.033,0.046,0.342,0.044,0.338,0,0.033,0
        - 0.003,0.896,0.609,0,0.713,0.001,0.692,0.227,0.626,0.203,0.288,0.999,0.003,0.995
    objects:
      mask:
        - 0,1,0,0.895,0.611,0,0.711,0,0.692,0.224,0.626,0.183,0.266,0.998
        - 0,0.324,0.374,0.003,0.001,0
  annke_giardino:
    enabled: true
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://admin:REDACTED@192.168.2.34:554/streaming/channels/102
          roles:
            - detect
            #- audio # this produces too many audio detections!!!!
      # high-res stream for recording:
        - path: rtsp://admin:REDACTED@192.168.2.34:554/Streaming/Channels/101
          roles:
            - record
    detect:
      enabled: true
    record:
      enabled: true
    snapshots:
      enabled: true
    motion:
      mask:
        - 0.323,0,0.327,0.044,0,0.044,0,0,0,0
        - 0.656,0.004,0.702,0.135,0.765,0.136,0.795,0.096,0.883,0.146,0.997,0.267,0.996,0.004
      threshold: 50
      contour_area: 20
      improve_contrast: false
    objects:
      mask: 
        0.662,0,0.922,0.002,0.993,0.093,1,0.248,0.799,0.082,0.779,0.124,0.705,0.122
  annke_salotto_interno:
    enabled: true
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://admin:REDACTED@192.168.2.33:554/streaming/channels/102
          roles:
            - detect
            - audio
      # high-res stream for recording:
        - path: rtsp://admin:REDACTED@192.168.2.33:554/Streaming/Channels/101
          roles:
            - record
    detect:
      enabled: false
    record:
      enabled: false
    snapshots:
      enabled: false
    motion:
      mask:
        - 199,25,203,0,0,0,0,0,0,0,0,0,0,26
      threshold: 40
      contour_area: 10
      improve_contrast: true

# HW DETECTORS
detectors:
  coral:
    type: edgetpu
    device: usb

# RECORDING
record:
  enabled: true
  alerts:
    retain:
      days: 30
      mode: active_objects
  detections:
    retain:
      days: 30
      mode: active_objects

  continuous:
    days: 0
  motion:
    days: 7
version: 0.17-0
detect:
  enabled: true
camera_groups:
  AllCameras:
    order: 1
    icon: LuWebcam
    cameras:
      - annke_garage
      - reolink_ingresso
      - annke_balcone
      - annke_salotto_interno
      - annke_giardino

docker-compose file or Docker CLI command

I don't think this is relevant

Relevant Frigate log output

2026-03-02 16:56:23.993092701  172.30.32.2 - - [02/Mar/2026:17:56:23 +0100] "GET /api/profile HTTP/1.1" 200 150 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.018" upstream_response_time="0.009"
2026-03-02 16:56:24.044130533  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/preview/all/start/1772380800/end/1772470800 HTTP/1.1" 200 17695 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.064" upstream_response_time="0.055"
2026-03-02 16:56:24.044291904  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/review/summary?timezone=Europe/Rome HTTP/1.1" 200 3646 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.067" upstream_response_time="0.056"
2026-03-02 16:56:24.083077758  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "POST /api/reviews/viewed HTTP/1.1" 200 62 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.023" upstream_response_time="0.011"
2026-03-02 16:56:24.720080878  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/reolink_ingresso/recordings?before=1772463600&after=1772460000 HTTP/1.1" 200 33107 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.648" upstream_response_time="0.640"
2026-03-02 16:56:24.720841506  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/config HTTP/1.1" 200 65311 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.649" upstream_response_time="0.642"
2026-03-02 16:56:24.721154050  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/recordings/unavailable?before=1772470560&after=1772384130&scale=30&cameras=reolink_ingresso HTTP/1.1" 200 12577 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.649" upstream_response_time="0.642"
2026-03-02 16:56:24.722078033  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/recordings/summary?timezone=Europe/Rome HTTP/1.1" 200 559 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.742" upstream_response_time="0.733"
2026-03-02 16:56:24.739335507  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /vod/reolink_ingresso/start/1772460000/end/1772463600/master.m3u8 HTTP/1.1" 200 169 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.007" upstream_response_time="-"
2026-03-02 16:56:24.876268001  172.30.32.2 - - [02/Mar/2026:17:56:24 +0100] "GET /api/recordings/summary?timezone=Europe/Rome&cameras=reolink_ingresso HTTP/1.1" 200 559 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="0.789" upstream_response_time="0.152"
2026-03-02 16:56:25.146103597  172.30.32.2 - - [02/Mar/2026:17:56:25 +0100] "GET /api/review/activity/motion?before=1772470560&after=1772384130&scale=15&cameras=reolink_ingresso HTTP/1.1" 200 306953 "http://192.168.1.8:8123/api/hassio_ingress/nM7gc9NG2ysGcySS2Zd2u3g3cccFnbuFdvRonEawChE/review" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/145.0.0.0 Safari/537.36" "192.168.1.10, 172.30.32.1" request_time="1.074" upstream_response_time="1.064"
2026-03-02 16:56:32.056686486  127.0.0.1 - - [02/Mar/2026:17:56:32 +0100] "" 400 0 "-" "-" "-" request_time="0.000" upstream_response_time="-"

Relevant go2rtc log output

I don't think this is relevant

Operating system

Debian

Install method

Home Assistant Add-on

Network connection

Wired

Camera make and model

Reolink RLC-840A

Screenshots of the Frigate UI's System metrics pages

Any other information that may be helpful

The spinning wheel

Chrome devTools showing that the "master.m3u8" file somehow gets cancelled:

[inkeep-ai-assistant[bot]]

Based on your issue with Chrome failing to load reviews from your Reolink RLC-840A (while Firefox works fine), there are several known compatibility issues between Reolink cameras and Chrome browsers that have been documented.(1)

Recommended Configuration Changes

For Reolink cameras, the recommended approach is to use HTTP-FLV streams instead of RTSP directly.(2) Your current configuration uses RTSP streams, which may be causing the playback issues in Chrome.

Here's the recommended configuration for your Reolink camera:

go2rtc:
  streams:
    reolink_ingresso:
      - "ffmpeg:http://192.168.2.31/flv?port=1935&app=bcs&stream=channel0_main.bcs&user=admin&password=REDACTED#video=copy#audio=copy#audio=opus"
    reolink_ingresso_sub:
      - "ffmpeg:http://192.168.2.31/flv?port=1935&app=bcs&stream=channel0_ext.bcs&user=admin&password=REDACTED"

cameras:
  reolink_ingresso:
    ffmpeg:
      hwaccel_args: preset-intel-qsv-h264
      inputs:
        - path: rtsp://127.0.0.1:8554/reolink_ingresso
          input_args: preset-rtsp-restream
          roles:
            - record
        - path: rtsp://127.0.0.1:8554/reolink_ingresso_sub
          input_args: preset-rtsp-restream
          roles:
            - detect

(2)

Additional Recommendations

1. Enable HTTP in Camera Settings: Ensure HTTP is enabled in your Reolink camera's advanced network settings.(2)

2. Camera Settings: Configure your Reolink camera with these settings if available:

   • Set to "On, fluency first" (enables CBR - constant bit rate)
   • Set "Interframe Space 1x" (sets iframe interval to match frame rate)(2)

3. Alternative Solution: Some users have reported success using neolink as an intermediary to improve stream stability with Reolink cameras, though this adds complexity.(1)

Browser-Specific Issues

The issue you're experiencing where Chrome shows a spinning wheel while Firefox works suggests a codec compatibility problem. Chrome may be having difficulty with the H.264/H.265 stream format from your Reolink camera.(3)(1)

Try the HTTP-FLV configuration above first, as this has been the most reliable method for Reolink cameras with Frigate.

📚 Sources:

1. [Support]: Strange issue with Reolink TrackMix & Chrome Browser (Firefox partially works): Live View playback (mse) halts immediately
2. Camera Specific Configurations
3. Live View

---

Have another question? Just tag @inkeep.

[f18m]

Thanks to this AI help, I discovered about the FLV option... I managed to do the switch RTSP -> FLV... now I need to get some reviews and see if they display/load fine in Chrome....