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Update punishment-guide.md
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docs/hr-information/punishment-guide.md

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@@ -61,7 +61,7 @@ Here, HRs can find a compilation of BloxStreet's punishments. Certain punishment
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| Action | Punishment | Applies to | HR Action |
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| ------ | ---------- | ---------- | --------- |
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| Lack of understandable English | Logged warning and a demotion to Customer if repeated | Staff | Firstly, check if the staff member has lacked understandable English in the past by searching their current username and any past usernames in [#staff-punishments](https://discord.com/channels/323081832071561216/789513615572729877). If the player has no past history of lacking understandable English, issue a warning and log it in that channel. In your warning log, provide evidence of the staff member lacking understandable English, as well as proof of the warning given to them. If this is the player's second offense, rank them to Customer. Be sure to also log the demotion in that channel using the proper format, REGARDLESS of the player's rank. For HRs, start by issuing a verbal warning and documenting the incident with evidence in a ticket. If the issue persists, submit another ticket. |
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| Lack of understandable English | Logged warning and a demotion to Customer if repeated | LRs and MRs | Firstly, check if the staff member has lacked understandable English in the past by searching their current username and any past usernames in [#staff-punishments](https://discord.com/channels/323081832071561216/789513615572729877). If the player has no past history of lacking understandable English, issue a warning and log it in that channel. In your warning log, provide evidence of the staff member lacking understandable English, as well as proof of the warning given to them. If this is the player's second offense, rank them to Customer. Be sure to also log the demotion in that channel using the proper format, REGARDLESS of the player's rank. |
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| Unprofessionalism (trolling, spamming, refusing to wear the correct uniform, dancing or standing on elevated surfaces, advertising in-game, disrespecting/arguing with/ignoring an HR, etc.) | Demotion to Customer | Staff | Run the command :ban (username) (reason). Rank the staff member to Customer. If the individual is an MR, log the demotion in [#staff-punishments](https://discord.com/channels/323081832071561216/789513615572729877). If the individual is an HR, create a ticket. |
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| Cuff abuse | Blacklist | Staff | Once you have a clear screen recording, run the command :ban (username) (reason). Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
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| Lying to a Group Administrator+ or faking evidence of purchased points | Blacklist | Staff | Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
@@ -85,6 +85,7 @@ Here, HRs can find a compilation of BloxStreet's punishments. Certain punishment
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| Action | Punishment | Applies to | HR Action |
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| ------ | ---------- | ---------- | --------- |
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| Hosting an unofficial shift or training session | Logged warning and a demotion to Customer if repeated | High Ranks | Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
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| Lack of grammar | Logged warning and a demotion to Customer if repeated | High Ranks | Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
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| Playing with ranking sticks or misusing them | Logged warning and a demotion to Customer if repeated | Executive Assistant+ | Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
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| Announcement abuse | Blacklist | High Ranks | Create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |
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| Minute farming | Blacklist | High Ranks | Once you have a clear screen recording, create a ticket by visiting [#support](https://discord.com/channels/323081832071561216/1111320732903952478). |

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