Incoming messages are empty

[ka4an4eg]

I am connecting botman to an existing project on laravel 5.8.

I installed botman and driver-web
added configs and botman routes
config/botman/config.php

return [
    'conversation_cache_time' => 40,
    'user_cache_time' => 30,
];

config/botman/web.php

return [
    'web' => [
        'matchingData' => [
            'driver' => 'web',
        ]
    ]
];

routes/botman.php

use App\Conversations\WorkingConversation;
use App\Conversations\ComplaintsConversation;
use App\Conversations\InstructionConversation;
use App\Conversations\CallServiceConversation;
use App\Conversations\VacationConversation;
use App\Conversations\InvoiceConversation;
use App\Conversations\ContactUpdateConversation;
use App\Conversations\BusinessOfferConversation;
use BotMan\BotMan\BotMan;
use Illuminate\Support\Facades\Log;

$botman = resolve('botman');

$botman->hears('{mess}', function ($bot, $mess) {
    /** @var BotMan $bot */
    Log::info('$bot mess >'.$mess.'<');
    Log::info('$bot message >'.var_export($bot->getMessage(), true).'<');
    Log::info('$bot driver >'.var_export($bot->getDriver(), true).'<');
    Log::info('$bot matches >'.var_export($bot->getMatches(), true).'<');
    $bot->reply('Hi!');
});

$botman->hears('Start', function ($bot) {
    Log::info('botman hears start!!1');
    $bot->reply('Hello!');
});

make a route
Route::match(['get', 'post'], '/botman', 'BotManController@handle');

handle function

public function handle(Request $request)
    {
        /** @var BotMan $botman */
        $botman = app('botman');
        $botman->listen();
    }

when i visit /botman/?driver=web&userId=111&message=Start the following is written to the log file

[2022-07-20 15:53:15] local.INFO: $bot mess ><  
[2022-07-20 15:53:15] local.INFO: $bot message >BotMan\BotMan\Messages\Incoming\IncomingMessage::__set_state(array(
   'message' => '',
   'sender' => '',
   'recipient' => '',
   'bot_id' => '',
   'images' => 
  array (
  ),
   'videos' => 
  array (
  ),
   'payload' => NULL,
   'extras' => 
  array (
  ),
   'audio' => 
  array (
  ),
   'files' => 
  array (
  ),
   'location' => NULL,
   'contact' => NULL,
   'isFromBot' => false,
))<  
[2022-07-20 15:53:15] local.INFO: $bot driver >BotMan\BotMan\Drivers\NullDriver::__set_state(array(
   'payload' => NULL,
   'event' => NULL,
   'http' => 
  BotMan\BotMan\Http\Curl::__set_state(array(
     'options' => 
    array (
    ),
  )),
   'config' => 
  Illuminate\Support\Collection::__set_state(array(
     'items' => 
    array (
    ),
  )),
   'content' => '',
))<  
[2022-07-20 15:53:15] local.INFO: $bot matches >array (
  'mess' => '',
  0 => '',
)<  

I do not understand

1. why are the messages empty
2. why the driver is NullDriver

Help me understand what the problem is, any ideas will be useful