Unreliable real-time chat

[AyoParadis]

When users send us a message, we receive it instantly on the chative mobile app. However, when we reply, users sometimes (50% of the time roughly) need to reload the chat widget to see our response.

If they don't refresh the widget after a while, they actually stop receiving our messages altogether.

This issue makes the chat widget unusable unfortunately.

Do you have any suggestions on how we could improve this experience?

Watch the video in full to see all the issues.

Evidence: youtube recording as file is to big

[chative-tu]

Hello @AyoCodess, thank you so much for experiencing our product, we provide an additional reload function. You can try capturing the state change event in React Native and then reload the widget https://reactnative.dev/docs/appstate.

[chative-tu]

That could be a temporary solution for now, and as for the root cause, we will work on improving it when the application goes into the background.

[AyoParadis]

That could be a temporary solution for now, and as for the root cause, we will work on improving it when the application goes into the background.

Great, let me know if you make any updates 👍🏾