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The webhook must be configured **after** setting the TikTok App ID and App Secret in Super Admin. If you change your Chatwoot domain, you will need to run this command again.
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</Warning>
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## Step 7: Connect a TikTok Business Account
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## Step 7: Connect Chatwoot with Your TikTok Account
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1. Log in to your Chatwoot dashboard as an Administrator
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2. Go to **Settings** → **Inboxes** → **Add Inbox**
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3. Select **TikTok** from the channel list
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4. Click **Connect with TikTok**
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5. You will be redirected to TikTok to authorize your Business Account
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6. Grant the requested permissions and confirm
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7. You will be redirected back to Chatwoot with the inbox created
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## Messaging Limitations
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TikTok Business Messaging has the following restrictions:
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| Restriction | Details |
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|---|---|
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|**Reply Window**| 48 hours from the customer's last message |
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|**First Message**| Customers must initiate -businesses cannot message first |
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|**Messages per Window**| Up to 10 messages before customer replies; unlimited after customer replies |
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|**Inactive Window**| 3 additional messages allowed after the 48h window expires |
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|**Supported Send Types**| Text and images (.JPEG, .WebP, max 20 MB) |
|**Attachment Limit**| One attachment per message (text + attachment combined is not supported) |
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<Note>
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Messages received in unsupported formats (e.g., audio, stickers) will appear in Chatwoot as "This message is unsupported. You can view this message on the TikTok app."
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</Note>
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Follow the [TikTok channel user guide](/channels/tiktok) to complete the TikTok integration.
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## Troubleshooting
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@@ -207,10 +182,3 @@ This happens when both the access token (around 24 hours) and refresh token (aro
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- Ensure `TIKTOK_APP_SECRET` matches the secret in your TikTok Developer Portal
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- Check server clock synchronization -TikTok's signature verification requires timestamps within 5 seconds
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## Reference Documentation
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-[TikTok Business API Portal](https://business-api.tiktok.com/portal)
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-[TikTok for Developers](https://developers.tiktok.com)
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-[Business Messaging API Docs](https://business-api.tiktok.com/portal/docs?id=1832183871604753)
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