choco install / upgrade stopped working

[saas786]

What You Are Seeing?

PS C:\Windows\system32> choco upgrade chocolatey
Chocolatey v0.10.15
Upgrading the following packages:
chocolatey
By upgrading you accept licenses for the packages.
Error retrieving packages from source 'https://chocolatey.org/api/v2/':
 The operation has timed out.

chocolatey was not found with the source(s) listed.
 If you specified a particular version and are receiving this message, it is possible that the package name exists but the version does not.
 Version: ""; Source(s): "https://chocolatey.org/api/v2/"

Chocolatey upgraded 0/1 packages.
 See the log for details (C:\ProgramData\chocolatey\logs\chocolatey.log).

Warnings:
 - chocolatey - chocolatey was not found with the source(s) listed.

same with install command:

What is Expected?

It should upgrade / install packages.

---

choco seems to work but not when installing / upgrading packages.

Output Log

choco install chocolateygui --debug --trace --log-file="'C:\temp\GH2350.log'" -y

System.Net Error: 0 : [23636] Can't retrieve proxy settings for Uri 'https://chocolatey.org/api/v2/'. error code: 12180.

GH2350.log

[gep13]

@saas786 can I ask that you try again? This sounds like a transient issue with the site rather than anything else.

[saas786]

@gep13

Tried again, failed.

System.Net Information: 0 : [16452] ConnectStream#14434584::ConnectStream(Buffered -1 bytes.)
System.Net Information: 0 : [16452] Associating HttpWebRequest#14920772 with ConnectStream#14434584
System.Net Information: 0 : [16452] Associating HttpWebRequest#14920772 with HttpWebResponse#62802394
System.Net Information: 0 : [16452] ContentLength=-1
System.Net Information: 0 : [19048] ServicePoint#13858403 - Closed as idle.
System.Net Information: 0 : [19048] ServicePoint#13858403 - ConnectionGroup#4032828 - Closed as idle.
System.Net Information: 0 : [19048] ServicePoint#13858403::ReleaseConnectionGroup(S>)
System.Net Information: 0 : [19048] ServicePoint#13858403::ReleaseConnectionGroup, returning(false)
System.Net.Sockets Error: 0 : [16452] Socket#623043::UpdateStatusAfterSocketError() - TimedOut
System.Net.Sockets Error: 0 : [16452] Exception in Socket#623043::Receive - A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

[gep13]

@saas786 is there any sort of proxy in play within your environment?

I am not aware of any current issues with the site.

@Windos @JPRuskin

[saas786]

@saas786 is there any sort of proxy in play within your environment?

I am not aware of any current issues with the site.

@Windos @JPRuskin

I don't think so.

As I don't use any kind of proxies.

Choco was working fine, I have installed a fresh windows on I think 28 Aug, and installed dozen of apps via choco.
But couple of weeks ago, when I wanted to install some app, it failed.
So spent a week or so to figure it out, but no luck, so posted this thread.

If you have some troubleshooting idea, I can give it a go, and provide you the results.

[JPRuskin]

I am not aware of any current issues with the site.

Not aware of anything like this, particularly nothing persisting a few weeks back.

I am seeing two quite different errors between the two examples above, though. We did have the issue relatively recently when a user was unknowingly being redirected to a proxy for some files (#2350). If we run a similar test with debug, we can perhaps look at some more details on the failure.

Does specifying the source as a URL help? (e.g. choco upgrade chocolatey -s https://chocolatey.org/api/v2/)

[saas786]

Doesn't look similar to #2350
As certificate is verified.

System.Net Information: 0 : [11872] SecureChannel#50198807 - Remote certificate was verified as valid by the user.
System.Net Information: 0 : [11872] ProcessAuthentication(Protocol=Tls12, Cipher=Aes128 128 bit strength, Hash=Sha256 0 bit strength, Key Exchange=44550 255 bit strength).
System.Net Information: 0 : [11872] Connection#51294256 - Received status line: Version=1.1, StatusCode=200, StatusDescription=OK.
System.Net Information: 0 : [11872] Connection#51294256 - Received headers
{
Connection: close
Vary: Accept-Encoding
DataServiceVersion: 2.0;
X-Frame-Options: deny
CF-Cache-Status: HIT
Age: 13401
Expect-CT: max-age=604800, report-uri="https://report-uri.cloudflare.com/cdn-cgi/beacon/expect-ct"
Strict-Transport-Security: max-age=12960000
X-Content-Type-Options: nosniff
CF-RAY: 6994ab9e3bb41d39-BLR
Cache-Control: max-age=86400
Content-Type: application/xml;charset=utf-8
Date: Tue, 05 Oct 2021 06:42:30 GMT
Last-Modified: Tue, 05 Oct 2021 02:59:09 GMT
Server: cloudflare
}.
System.Net Information: 0 : [11872] ConnectStream#49136085::ConnectStream(Buffered -1 bytes.)
System.Net Information: 0 : [11872] Associating HttpWebRequest#57895144 with ConnectStream#49136085
System.Net Information: 0 : [11872] Associating HttpWebRequest#57895144 with HttpWebResponse#39571581 System.Net Information: 0 : [11872] ContentLength=-1
System.Net Information: 0 : [6568] ServicePoint#21749735 - Closed as idle.
System.Net Information: 0 : [6568] ServicePoint#21749735 - ConnectionGroup#4032828 - Closed as idle.
System.Net Information: 0 : [6568] ServicePoint#21749735::ReleaseConnectionGroup(S>)
System.Net Information: 0 : [6568] ServicePoint#21749735::ReleaseConnectionGroup, returning(false)

[saas786]

Does specifying the source as a URL help? (e.g. choco upgrade chocolatey -s https://chocolatey.org/api/v2/)

Nope it didn't:

choco upgrade chocolatey -s https://chocolatey.org/api/v2/ --debug --trace --log-file="'C:\temp\GH2389.log'" -y

GH2389.log

[gep13]

@saas786 I am going to move this over to a Discussion, as I don't believe this is an issue with Chocolatey specifically, but more something in your environment that is causing it not to work.