added gitlab templates

Author: n0rdlicht

.gitlab/service_desk_templates/new_note.md

@@ -1,3 +1,11 @@
-Your issue %{ISSUE_PATH} received an update:
+Your issue %{ISSUE_ID} received an update:
 
-%{NOTE_TEXT}
+%{NOTE_TEXT}
+
+the dføur team
+
+---
+dføur by cividi
+Flüelastrasse 10, 8048 Zürich  
++41 43 543 44 45
+cividi.ch

.gitlab/service_desk_templates/thank_you.md

@@ -1 +1,10 @@
-Thank you for your request! We are tracking your request as ticket %{ISSUE_PATH}, and will respond as soon as we can.
+Thank you for your request! We are tracking your request as ticket %{ISSUE_ID}, and will respond as soon as we can.
+
+Cheers,
+the dføur team
+
+---
+dføur by cividi
+Flüelastrasse 10, 8048 Zürich  
++41 43 543 44 45
+cividi.ch