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Customer Communication – MFA Issue Recovery

Subject: AWS Account Access – MFA Recovery Process Initiated

Hello [Customer Name],

We understand you are unable to access your AWS account due to an MFA device tied to a former employee. We take account security very seriously, and our goal is to help you regain secure access.

Here is what we will do:

1. Verify if any existing IAM users/roles can reset MFA.
2. If not possible, we will initiate internal ownership verification.
3. Once completed, MFA will be reset, and a new secure device can be assigned.

Best Practices after recovery:

• Assign MFA to corporate-owned devices.
• Create at least 2 IAM admin users to avoid single points of failure.
• Document and enforce an offboarding process for IT staff.

Thank you for your cooperation,
Cloudbynea – AWS Incident Response Simulation