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dex partials
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‎src/content/docs/cloudflare-one/insights/dex/remote-captures.mdx‎

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---
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import { Details } from "~/components";
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import { Details, Render } from "~/components";
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<Details header="Feature availability">
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| [WARP modes](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-modes/) | [Zero Trust plans](https://www.cloudflare.com/teams-pricing/) |
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| ------------------------------------------------------------------------------------------- | ------------------------------------------------------------- |
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| <ul> <li> Gateway with WARP </li> <li> Secure Web Gateway without DNS Filtering </li> </ul> | All plans |
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| System | Availability | Minimum WARP version |
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| -------- | ------------ | -------------------- |
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| Windows | ✅ | 2024.12.492.0 |
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| macOS | ✅ | 2024.12.492.0 |
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| Linux | ✅ | 2024.12.492.0 |
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| iOS | ❌ | |
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| Android | ❌ | |
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| ChromeOS | ❌ | |
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</Details>
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<Render file="dex/pcaps-run-availability" product="cloudflare-one" />
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Remote captures allow administrators to collect packet captures (PCAPs) and WARP diagnostic logs directly from end user devices. This data can be used to troubleshoot network problems, investigate security incidents, and identify performance bottlenecks.
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## Start a remote capture
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To capture data from a remote device:
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1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **DEX** > **Remote captures**.
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2. Select up to 10 devices that you want to run a capture on. Devices must be [registered](/cloudflare-one/connections/connect-devices/warp/deployment/) in your Zero Trust organization.
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3. Configure the types of captures to run.
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- **PCAP**: Performs packet captures for traffic outside of the WARP tunnel (default network interface) and traffic inside of the WARP tunnel ([WARP virtual interface](/cloudflare-one/connections/connect-devices/warp/configure-warp/route-traffic/warp-architecture/#ip-traffic)).
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- **WARP Diagnostics Logs**: Generates a [WARP diagnostic log](/cloudflare-one/connections/connect-devices/warp/troubleshooting/warp-logs/#warp-diag-logs) of the past 96 hours. To include a routing test for all IPs and domains in your [Split Tunnel configuration](/cloudflare-one/connections/connect-devices/warp/configure-warp/route-traffic/split-tunnels/), select **Test all routes**.
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:::note
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**Test all routes** will extend the time for diagnostics to run and may temporarily impact device performance during the test.
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:::
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4. Select **Start a capture**.
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DEX will now send capture requests to the configured devices. If the WARP client is disconnected, the capture will time out after 10 minutes.
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<Render file="dex/pcaps-run" product="cloudflare-one" />
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## Check remote capture status
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## Download remote captures
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1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **DEX** > **Remote captures**.
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2. Find a successful capture.
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3. Select the three-dot menu and select **Download**.
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This will download a ZIP file to your local machine called `<capture-id>.zip`. DEX will store capture data according to our [log retention policy](/cloudflare-one/insights/logs/#log-retention).
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<Render file="dex/pcaps-download" product="cloudflare-one" />
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### Device PCAP contents
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‎src/content/partials/cloudflare-one/dex/pcaps-download.mdx‎

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---
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{}
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---
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1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **DEX** > **Remote captures**.
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2. Find a successful capture.
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3. Select the three-dot menu and select **Download**.
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This will download a ZIP file to your local machine called `<capture-id>.zip`. DEX will store capture data according to our [log retention policy](/cloudflare-one/insights/logs/#log-retention).

‎src/content/partials/cloudflare-one/dex/pcaps-run-availability.mdx‎

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---
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{}
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---
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import { Details } from "~/components";
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<Details header="Feature availability">
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| [WARP modes](/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-modes/) | [Zero Trust plans](https://www.cloudflare.com/teams-pricing/) |
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| ------------------------------------------------------------------------------------------- | ------------------------------------------------------------- |
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| <ul> <li> Gateway with WARP </li> <li> Secure Web Gateway without DNS Filtering </li> </ul> | All plans |
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| System | Availability | Minimum WARP version |
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| -------- | ------------ | -------------------- |
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| Windows | ✅ | 2024.12.492.0 |
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| macOS | ✅ | 2024.12.492.0 |
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| Linux | ✅ | 2024.12.492.0 |
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| iOS | ❌ | |
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| Android | ❌ | |
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| ChromeOS | ❌ | |
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</Details>

‎src/content/partials/cloudflare-one/dex/pcaps-run.mdx‎

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---
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inputParameters: bestPractice
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---
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import { Render } from "~/components";
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Devices must be actively connected to the Internet for remote captures to run.
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To capture data from a remote device:
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1. In [Zero Trust](https://one.dash.cloudflare.com/), go to **DEX** > **Remote captures**.
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2. Select up to 10 devices that you want to run a capture on. Devices must be [registered](/cloudflare-one/connections/connect-devices/warp/deployment/) in your Zero Trust organization.
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3. Configure the types of captures to run.
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- **Packet captures (PCAP)**: Performs packet captures for traffic outside of the WARP tunnel (default network interface) and traffic inside of the WARP tunnel ([WARP virtual interface](/cloudflare-one/connections/connect-devices/warp/configure-warp/route-traffic/warp-architecture/#ip-traffic)).
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- **WARP Diagnostics Logs**: Generates a [WARP diagnostic log](/cloudflare-one/connections/connect-devices/warp/troubleshooting/warp-logs/#warp-diag-logs) of the past 96 hours. To include a routing test for all IPs and domains in your [Split Tunnel configuration](/cloudflare-one/connections/connect-devices/warp/configure-warp/route-traffic/split-tunnels/), select **Test all routes**.
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:::note
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**Test all routes** will extend the time for diagnostics to run and may temporarily impact device performance during the test.
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:::
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{props.bestPractice}
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4. Select **Run diagnostics**.
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DEX will now send capture requests to the configured devices. If the WARP client is disconnected, the capture will time out after 10 minutes.

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