clarify wording

Author: ranbel

src/content/docs/cloudflare-one/connections/connect-devices/warp/configure-warp/warp-settings/captive-portals.mdx

@@ -64,14 +64,14 @@ If WARP cannot establish a connection to Cloudflare, it will:
 
 </Details>
 
-Captive portal logs are used by Cloudflare Support to troubleshoot WARP captive portal issues. When an end user reports an issue with a captive portal, you can ask the user to collect captive portal logs and then attach the logs to your support ticket.
+Captive portal logs are used by Cloudflare Support to troubleshoot WARP captive portal issues. When an end user reports an issue with a captive portal, administrators can ask the user to collect captive portal logs and then attach the logs to a Cloudflare Support ticket.
 
 To get captive portal logs:
 
 1. Open the WARP client.
 2. Go to **Settings** (gear icon) > **Preferences** > **Advanced**.
 3. Select **Collect Captive Portal Diag**.
-4. The WARP client will ask if your device is connected (or attempting to connect) to the Wi-Fi network that is causing issues. Select **Yes** to confirm.
+4. The WARP client will ask if the device is connected (or attempting to connect) to the Wi-Fi network that is causing issues. Select **Yes** to confirm.
 
-WARP will place a `warp-captive-portal-diag-<date>-<time>.zip` file on your Desktop.
+Once the diagnostic finishes running, WARP will place a `warp-captive-portal-diag-<date>-<time>.zip` file on the user's Desktop. The user can now share this file with their administrator.