Skip to content

Commit 3a4cac9

Browse files
angelampcostaRebeccaTamachiro
authored andcommitted
Updates 5xx errors (#21746)
1 parent 611ec74 commit 3a4cac9

File tree

1 file changed

+6
-3
lines changed

1 file changed

+6
-3
lines changed

src/content/docs/support/troubleshooting/http-status-codes/cloudflare-5xx-errors.mdx

Lines changed: 6 additions & 3 deletions
Original file line numberDiff line numberDiff line change
@@ -118,12 +118,11 @@ HTTP error 503 occurs when your origin web server is overloaded.
118118

119119
### Common causes
120120

121-
There are two possible causes identifiable by the error message:
121+
There are different causes identifiable by the error message or the location of the error:
122122

123123
- Error does not contain `cloudflare` or `cloudflare-nginx` in the HTML response body. In this case, the issue is likely from your origin server.
124124
- Error contains `cloudflare` or `cloudflare-nginx` in the HTML response body. In this case, the issue may stem from Cloudflare.
125-
126-
Additionally, `503` status codes in logs or analytics may result from [unsuccessful prefetches from Speed Brain](/speed/optimization/content/speed-brain/#how-speed-brain-works).
125+
- Error is only visible in logs or analytics.
127126

128127
### Resolution
129128

@@ -141,6 +140,10 @@ If the error contains `cloudflare` or `cloudflare-nginx` in the HTML response bo
141140
- The time and timezone of the `503` error occurrence
142141
- The output of `www.example.com/cdn-cgi/trace` from the browser where the `503` error was observed (replace `www.example.com` with your actual domain and hostname)
143142

143+
#### 503 Error only visible in logs and analytics
144+
145+
These errors result from [unsuccessful prefetches from Speed Brain](/speed/optimization/content/speed-brain/#how-speed-brain-works) and can be discarded. These errors are not visible to visitors of your website. [Speed Brain](/speed/optimization/content/speed-brain/#enable-and-disable-speed-brain) can be disabled for the zone if needed (this feature cannot be disabled for a specific path).
146+
144147
## Error 520: web server returns an unknown error
145148

146149
This error occurs when the origin server returns an empty, unknown, or unexpected response to Cloudflare.

0 commit comments

Comments
 (0)