|
| 1 | +--- |
| 2 | +pcx_content_type: reference |
| 3 | +title: IP visibility |
| 4 | +sidebar: |
| 5 | + order: 7 |
| 6 | +--- |
| 7 | + |
| 8 | +DEX's IP visibility gives administrators insight into three different IP types: |
| 9 | + |
| 10 | +1. **Device**: The private IP address of an end-user device. |
| 11 | +2. **ISP**: The public IP assigned by the ISP that the end-user device is being routed though. |
| 12 | +3. **Gateway**: The router's private IP (the router the end device is connected to.) |
| 13 | + |
| 14 | +IP visibility supports both IPv6 and IPv4 addresses. |
| 15 | + |
| 16 | +IP information is crucial for IT administrators to accurately troubleshoot network issues and identify user locations. IT administrators face challenges like: |
| 17 | + |
| 18 | +- Pinpointing the exact location of a user experiencing issues ("AP 87 is bad.") |
| 19 | +- Identifying network access control policy violations ("NAC Policies is not applied properly."). |
| 20 | +- Troubleshooting firewall restrictions ("Firewall on VLAN 93 is blocking.") |
| 21 | +- Resolving Layer 2 and DHCP related problems. |
| 22 | +- Indirectly determining user identity and device location. |
| 23 | + |
| 24 | +## View IP information |
| 25 | + |
| 26 | +To view IP information for a user device: |
| 27 | + |
| 28 | +1. Log in the [Cloudflare dashboard](https://dash.cloudflare.com/) and select your account. |
| 29 | +2. Select **Zero Trust** to go to the Zero Trust dashboard. |
| 30 | +3. Select **My team** > **Devices**. |
| 31 | +4. Select a device > **View details** > under **Details**, scroll down to **IP details**. |
| 32 | +5. Review the IP details for your selected device's most recent session. |
| 33 | + |
| 34 | +## Troubleshoot with IP visbility |
| 35 | + |
| 36 | +While IP visibility allows you to inspect a device's IP information, [DEX's live analytics](/cloudflare-one/insights/dex/fleet-status/#available-metrics) can help you to compare that IP data with location details of which Cloudflare data center the device is connected to. |
| 37 | + |
| 38 | +For example, after viewing IP information, to understand what Cloudflare data center the device is connected to: |
| 39 | + |
| 40 | +1. Go to **DEX** in the Zero Trust dashboard. |
| 41 | +2. Under **Fleet Status**, review **Devices connected by colo**. |
| 42 | + |
| 43 | +! this section is in progress |
0 commit comments