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Copy file name to clipboardExpand all lines: src/content/docs/stream/stream-live/troubleshooting.mdx
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@@ -11,7 +11,7 @@ In addition to following the live stream troubleshooting steps in this guide, ma
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## Buffering, freezing, and latency
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If your live stream is buffering, freezing, experiencing latency issues, switching in quality levels, or having other similar issues, try these troubleshooting steps:
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If your live stream is buffering, freezing, experiencing latency issues, or having other similar issues, try these troubleshooting steps:
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<Steps>
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1. Go to the [Cloudflare dashboard](https://dash.cloudflare.com) > **Stream** > **Analytics**.
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* Check the video bitrate setting in the software or service you use to send the stream to Cloudflare.
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* If it is "variable", change it to "constant" with a specific number, like 8 Mbps.
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* If it is above 20 Mbps, lower it to 10 Mbps or 70% of your internet speed, whichever is lower.
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* If it is above 15 Mbps, lower it to 8 Mbps or 70% of your internet speed, whichever is lower.
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* Follow the steps above (in step 2) to _increase_ the keyframe interval in the software or service you use to send the stream to Cloudflare.
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<Detailsheader="What is the upload-to-duration ratio?">
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The upload-to-duration ratio is a measurement of how long it takes to upload a part of your stream compared to how long that part would take to play. A ratio of less than 100% means that your stream is uploading faster than it would take to play, so it should not experience buffering or freezing for most users. A ratio of 100% or more means that your video is uploading slower than it would take to play, so it is likely to experience buffering and freezing for most users.
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The upload-to-duration ratio is a measurement of how long it takes to upload a part of your stream compared to how long that part would take to play. A ratio of less than 100% means that your stream is uploading at least as fast as it would take to play, so it should not experience buffering or freezing for most users. A ratio of 100% or more means that your video is uploading slower than it would take to play, so it is likely that most users will experience buffering and freezing.
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