Create unpaid-invoices-or-balances.mdx

A new billing document about paying unpaid invoices and outstanding balances.

Author: simon-says

src/content/docs/fundamentals/subscriptions-and-billing/unpaid-invoices-or-balances.mdx

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+---
+pcx_content_type: how-to
+title: How to check and pay unpaid invoices or overdue balance
+---
+
+import { Steps } from "~/components";
+
+If an automatic subscription renewal payment fails, we will try to take payment again automatically. At this point, you can opt to [manually pay the invoice(s)](#manually-paying-unpaid-invoices).
+
+If automatic retried payments fail and you have not manually paid the invoice(s), your account will have an [overdue balance](#overdue-balance).
+
+## Manually paying unpaid invoices
+When a subscription payment fails, Cloudflare will automatically retry the payment using your default payment method five times over five days. During this period, you can log in to the dashboard and attempt to pay any unpaid invoices manually.
+How to pay an individual invoice manually
+
+In order to pay an individual outstanding invoice balance, please follow the steps below:
+
+<Steps>
+1. Login to your Cloudflare account
+2. Click on **Manage Account** on the menu on the left hand side
+3. Click **Billing**
+4. Click  **Invoices and documents** 
+5. Click on the **Pay now** button next to the invoice you wish to pay
+</Steps>
+ 
+From there you will be redirected to our system to proceed with payment.
+
+## Overdue balance
+
+If our automatic retry attempts to take payment fail and you haven’t manually paid the invoice(s), your account will have an overdue balance. This overdue balance will prevent you from purchasing new products or subscriptions and/or upgrading existing subscriptions. Attempts to purchase or upgrade subscriptions may receive an error message like:
+
+“You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page.”
+How to pay an overdue balance
+
+:::note[Allow up to 24 hours before you can purchase again]
+You will need to allow up to 24 hours for your payment to be recognised and for your account to be in good standing. Once that time has passed, you will be able to manage your subscriptions and/or order more services.
+:::
+
+You can either pay your entire balance in one transaction or if you have multiple invoices with unpaid amounts you can pay these individually by following the [manually paying unpaid invoices](#manually-paying-unpaid-invoices) section above.
+
+Alternatively, in order to pay the total outstanding balance, please follow the steps below:
+
+<Steps>
+1. Login to your Cloudflare account
+2. Click on **Manage Account** on the menu on the left hand side
+3. Click **Billing**
+4. Scroll to the  **Pay overdue balances** section
+5. Click on the **Pay now** button next to this
+</Steps>
+
+From there you will be redirected to our system to proceed with payment.